Flodesk

A step-by-step guide on how to sign up for your free trial and/or start your paid subscription plan

Sign up for Flodesk

Petra Molnar

Rebecca Shostak

Martha Bitar

Brand settings, email and domain set up, plan & billing, login credentials

My Account Settings

A quick guide of how to add your account name, Flodesk handle, set your timezone, and change your password

Set your account name, Flodesk handle, timezone and password

A step by step article on how to change the email address of your Flodesk account

Changing your Flodesk account email address

Step by step guide so you can customize your brand settings in Flodesk

Set up your logo and social media profiles

A step-by-step guide on how to set the From display name for your emails and how to add a new sending address

Setting the From name and email address for your sends

Learn how to let subscribers opt-in and opt-out of content without unsubscribing from your entire list

How to set up the Preferences Page

A quick introduction to the Instagram integration in Flodesk and how to use it

How to turn the Instagram integration on and off

A quick guide on how to connect your Shopify store to Flodesk via the Integrations tab

Connecting your Shopify store to Flodesk

A quick guide on what a Flodesk handle is and how you can set yours up in your account.

How to claim your Flodesk handle

A step-by-step guide on how to add your custom domain sender email address to Flodesk

How to add a custom domain sender email to my Flodesk account

Setting up your account

A step-by-step guide on how to cancel your paid Flodesk subscription or request your account to be deleted

Cancel your subscription

A quick guide on how to downgrade from the Everything plan or upgrade to the Everything plan

How to switch between Flodesk subscription plans

Managing your subscription

A quick guide on where to find and how to download your Flodesk invoices

How to download your Flodesk invoices

Does Flodesk offer a non-profit discount?

A step-by-step guide on where to find and how to edit your billing address on file

How can I update my billing address?

How sales tax is collected on Flodesk subscriptions

Will I be charged sales tax on my Flodesk subscription?

If you’re exempt from sales tax, follow the guidelines outlined here

How can I submit tax exemption documentation so I won’t be charged sales tax on my subscription?

A step-by-step guide on resetting your PayPal to Flodesk connection

How can I refresh the connection to my PayPal account?

Will Flodesk send me a 1099 tax form?

Account billing matters

What to do when you see an error message at login or when you don’t receive the OTP (one-time password)

Troubleshooting login and OTP issues

'My domain verification has been pending for a few days now. What should I do?'

How to troubleshoot your domain verification

‘Didn’t get the verification email. The verification link doesn’t work. What should I do?'