By law, Flodesk is required to collect and remit sales tax for members' paid subscriptions in certain states. If a state considers any of our products taxable, we are required to collect and remit sales tax. As state requirements or eligibility rules change, more states may require Flodesk to collect sales tax.
Our system calculates sales tax based on the billing address you provide when signing up for a Flodesk subscription. The sales tax calculation will be visible once you’ve entered your billing address and if the amount is more than $0.
If you’re exempt from sales tax
Some organizations may be exempt from sales tax. Please review our guide on submitting tax-exempt documentation to our team if this applies to you.
For generic account or billing questions, email our team at support@flodesk.com. If you have any questions specific to taxes, contact your tax advisor.
How can I update my billing address?
If paying your Flodesk subscription with card
If you have an existing Flodesk subscription and you need to modify the billing address used for sales tax calculation, follow the steps below:
Log into your Flodesk account
Click on the dropdown menu in the top right corner
Select Plan + billing
On the Payment details block, select Change payment and billing address info
On the Update your card details screen, enter your card details and the associated billing address. Then click or tap Save.
If paying your Flodesk subscription via PayPal
If you’ve made changes to your billing address in PayPal, you’ll need to refresh the connection between Flodesk and your PayPal account for the new address to be reflected on future Flodesk subscription invoices.
First, log into your PayPal account and double-check and edit your billing address if needed.
Next, to refresh the PayPal connection to Flodesk, follow these steps:
Navigate to My account > Plan + billing
Click Change payment and billing address info on the Payment details card
Click Switch to another PayPal account and the PayPal modal will open
Select the card you want attached to your subscription (Note: it can be the same card that's currently being used)
Click Accept and continue in the PayPal window
The new address information will now override any old address we have on file