We recommend that all Flodesk members use a custom domain sender email. In this article, we’ll show you how easy it is to add one to your account!
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Note: As a default setting, your Flodesk account login email is set as your sending email address. So, if your account login email address is a free email address, you’ll see an Unable to verify message in your My Account > Domain setup page.
To fix this, you’ll need to add a custom domain email address as a sender under My Account > Email setup.
Step 1. Click the “+ Add new sender” button
Step 2. Add your From name. Under the “From email” field, type your custom domain email address and click Save
Your custom domain email address is now set up as your sending email address. Flodesk will send an email to this email address for verification.
Please check your inbox, review that message, and follow the prompts to verify your custom domain email address.
If the verification email doesn’t seem to arrive in your inbox and you have checked all your folders, including promotion and spam, the problem can be that your email client has a very strict spam filter and it doesn’t let the email through.
As email clients allow emails from Contacts to reach the inbox, our recommendation is to add our email address help@flodesk.com to your contacts/safe list.
Next, go back to your Flodesk account to the Email setup section in your Account settings area and click on ‘Resend verification email’.
To set this new custom domain email address as your default sender in Flodesk, click the three dots (...) quick access menu and select Set as default.
Once your custom domain email address has been verified and set as your default sender address, it will be available in My Account > Domain setup for domain verification.
You can learn more about verifying your custom domain here.
Summary
If your current sending address is a free email address (like Gmail, Yahoo, Outlook or similar), you’ll be unable to authenticate your domain and will see an ‘Unable to verify’ message under My Account > Domain setup.
To fix this, simply add a custom domain email address as a sender under My Account > Email setup, and your custom domain will be available for authentication under the Domain setup panel.