If you have an existing Flodesk subscription paid via PayPal, you need to keep your billing address up-to-date in PayPal. This article shows you how to do that.
Note: if you paid your initial subscription via PayPal before December 2022 and you'd like to upgrade your current subscription plan, you have to refresh the connection to your PayPal account first.
Refreshing the PayPal connection
First, log into your PayPal account and double-check and edit your billing address if needed.
Next, to refresh the PayPal connection to Flodesk, follow these steps:
Navigate to My account > Plan + billing
Click Change payment and billing address info on the Payment details card
Click Update your PayPal connection to open the PayPal modal
Select the card you want to be attached to your subscription (Note: it can be the same card that's currently being used)
Click Accept and continue in the PayPal window
The new address information will now override any old address we have on file
That’s it! Your current address will now be connected to your Flodesk subscription, and you can proceed with a plan upgrade.
Summary
If you need to refresh the PayPal to Flodesk connection, log into your Flodesk account and go to My account > Plan + billing. Select Change payment and billing address info on the Payment details block and Update your PayPal connection.
For generic account or billing questions, email our team at support@flodesk.com.