Skip to main content
All CollectionsMy Account SettingsTroubleshooting
Troubleshooting your email verification issues
Troubleshooting your email verification issues

‘Didn’t get the verification email. The verification link doesn’t work. What should I do?'

Petra Molnar avatar
Written by Petra Molnar
Updated over a week ago

Whether you are just joining Flodesk or adding a new sending email address to your account, you will need to verify your email address successfully. Most of the time, the verification email arrives quickly to your account and all you need to do is click on the link in that email.

We know how frustrating it can be if things don’t go as expected. This quick guide lists the most common issues and troubleshooting steps for you.

Didn’t receive verification email

If the verification email doesn’t seem to arrive in your inbox and you have checked all your folders, including promotion and spam, the problem can be that your email client has a very strict spam filter and it doesn’t let the email through.

As email clients allow emails from Contacts to reach the inbox, our recommendation is to add our email address help[at] to your contacts/safe list.

Next, go back to your Flodesk account to the Email setup section in your Account settings area and click on ‘Resend verification email’.

Verification link not working

If the verification link doesn’t work, clear your browser cache. Next, go to your Flodesk account and request another verification email. Once you received the email, click on the new verification link.

If you’re still having difficulties with the link, try clicking it from your mobile device. Turning off your mobile wifi and using data only might also help.

If you have followed the steps above and still need assistance, please reach out to our team at support[at]

We will need to know what troubleshooting steps you have already taken, so make sure to include them in your email for a faster resolution.


If the verification email doesn’t arrive in your inbox, try adding help[at] to your contacts/safe list.

If the verification link doesn’t seem to work, clear your browser cache and also try clicking the link from your mobile device.

More to learn

If you couldn't find a solution for your issue in the Help center, please send us a note to support[at] mentioning your Flodesk account login email with a detailed description of your problem.

Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.

Did this answer your question?