Oh no, is it that time? We know we’re not for everyone, but we really hate to see you go. If we didn’t meet your needs somehow, we’d love one last chance to make it right.
Send us an email at support@flodesk.com to let us know how we can better serve you. We answer emails from 8 a.m. to 8 p.m. eastern time US and typically within two business days.
To cancel your trial
Your free-month trial is completely free—no credit card required and no strings attached. If you decide Flodesk isn’t for you, you don’t have to do anything to cancel. Your trial will simply end.
Note: If you add your payment details to your account before your free-month trial ends, you will immediately be moved into a paid plan.
To cancel your paid subscription
Canceling your paid subscription means you, of course, won’t be billed anymore, and you’ll lose access to your account soon after.
An important note before you cancel: After you lose account access, we can't restore it. This means all account data, including your subscriber list, segments, email campaigns, workflows and reports, will be removed from our database and can't be recovered. So before you cancel, be sure to download your subscribers’ data into a CSV file.
To cancel your Flodesk subscription, follow these steps:
Step 1. Click on your avatar in the top right corner of your screen to go to your Account settings.
Step 2. Click on Plan + billing.
Step 3. Scroll to the bottom of the page and click on Request to cancel subscription.
Step 4. Fill in the short cancelation survey. Your request to cancel will not be successful until your feedback is submitted.
Step 5. You will receive a confirmation email once the cancelation is completed in our systems. We hope to serve you again in the future.
Let's sum it up!
We’d love one last chance to help make Flodesk work for you. Shoot us an email at support@flodesk.com to let us know how we can help.
If you still want to cancel, be sure to download your subscribers’ data into a CSV file first to make sure you don’t lose any email addresses.
To cancel your paid subscription, click on your avatar to get to your Account Settings > Plan + billing. Scroll down to the bottom of the page and click on Request to cancel my subscription.
Fill in the cancelation survey and you will receive a confirmation email once the cancelation is completed.