We’re sorry to see you go—and if there’s anything we can do to better support you, we’d love the opportunity. If Flodesk hasn’t met your needs, send us a note at support@flodesk.com.

In this guide, you’ll learn how to:

• Cancel your free trial

• Cancel a paid subscription

• Request full account deletion

Your Flodesk free trial is commitment-free. If you choose not to upgrade, your trial will expire automatically, and your account will move to the free plan.

Here’s what happens when your free trial ends:

• You’ll no longer be able to send one-off emails

• Workflows will stop sending

• Checkouts will be deactivated

• Forms will remain active and continue collecting subscribers

Want to upgrade later? You can restart anytime by choosing a plan under Account settings > Plan + billing and entering your payment details.

If you’re currently on a paid plan and wish to cancel, follow these steps:

Before you begin:

We recommend exporting your subscriber list to a CSV file. Learn how to export your subscribers.

1. Log into your Flodesk account

2. Click your avatar in the top-right corner and go to Account settings > Plan + billing

3. Scroll down and click Request to cancel subscription under the Invoices section.

Note: If the cancel option is unavailable, your cancellation request may have already been submitted. Your plan will remain active through the end of your current billing cycle.

Instead of cancelling completely, which will automatically put you on our free plan, you also have the option to downgrade from the Everything plan to Email only.

4. Fill out the short cancellation survey

5. You’ll receive a confirmation email once your cancellation is processed

Taking these steps will start the cancellation process, and your subscription will remain active until the end of the current billing cycle.

After cancellation:

• You’ll be moved to the free plan

• Your content (emails, forms, workflows, etc.) will still be available

• Forms will remain active and continue to collect subscribers

• You can reactivate your plan at any time by resubscribing

Email us at support@flodesk.com if you’d like to end your subscription sooner or request a refund.

If you’d prefer to permanently delete your Flodesk account and all associated data:

1. Email us at support@flodesk.com

2. Let us know you’d like your account fully deleted

⚠️ Deleting your account is permanent. This action will erase all data—including emails, workflows, forms, subscribers, analytics, and settings—and cannot be undone.

Be sure to download anything you’d like to keep before requesting deletion.

• Cancel your free trial: No action needed. It expires automatically and moves you to the free plan.

• Cancel your paid plan: Go to Account settings > Plan + billing, scroll down, and click Request to cancel subscription.

• Delete your account entirely: Contact support@flodesk.com.

We’re always here to help—feel free to reach out with questions or feedback before making your final decision.