Oh no, is it that time? We know we’re not for everyone, but we really hate to see you go. If we didn’t meet your needs somehow, we’d love one last chance to make it right.
Send us an email at support[at]flodesk.com to let us know how we can better serve you. We answer emails from between 6am and 6pm Eastern Time US and typically within two business days.
In this article, you'll learn
To cancel your free trial
Your free-month trial is completely free—no credit card required and no strings attached.
If you decide Flodesk isn’t for you, you don’t have to do anything to cancel. Your trial will simply expire.
If your account expires,
your opt-in forms won't collect new subscribers
you won't be able to send one-off emails
your workflows won't send more emails
your checkouts will be inactivated
To cancel your paid subscription and close your account
Canceling your paid subscription means you’ll lose access to your account soon after.
After you lose account access, we can't restore it.
This means all account data, including your subscriber list, segments, email campaigns, workflows and reports, will be removed from our database and can't be recovered.
So before you cancel, be sure to download your subscribers’ data into a CSV file.
To cancel your Flodesk subscription, follow these steps:
Step 1. Click on your avatar in the top right corner of your screen to go to your Account settings.
Step 2. Click on Plan + billing.
Step 3. Scroll to the bottom of the page, click on Request to cancel subscription and follow the prompts.
Note: If no cancelation option is available in your account, then the cancelation request has already been received and your account will close at the end of your current billing period.
Step 4. Fill in the short cancelation survey. Your request to cancel will not be successful until your feedback is submitted.
Step 5. You will receive a confirmation email once the cancelation is completed in our systems. We hope to serve you again in the future.
Let's sum it up!
We’d love one last chance to help make Flodesk work for you. Shoot us an email at
support[at]flodesk.comto let us know how we can help.If you still want to cancel and close your account, be sure to download your subscribers’ data into a CSV file first to make sure you don’t lose any email addresses.
To cancel your paid subscription, click on your avatar to get to your Account Settings > Plan + billing. Scroll down to the bottom of the page and click on Request to cancel my subscription.
Fill in the cancelation survey and you will receive a confirmation email once the cancelation is completed.
More to learn:
If you couldn't find a solution for your issue in the Help center, and you need additional help, please reach out to customer support at support[at]flodesk.com
mentioning your Flodesk account login email (do not share your password), and
a detailed description of your problem—screenshots or Loom videos are appreciated.
💡Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.