How to cancel your Flodesk subscription or Delete your account

You can cancel your paid Flodesk plan at any time from your Plan & billing settings. When you cancel, your subscription will remain active until the end of the current billing cycle, so your existing plan continues until then.

Instead of cancelling completely, you may also have the option to downgrade to Unlimited Email, depending on your plan. The Cancel or Downgrade button in your billing settings will show you what's available. 

Before you cancel: Tiered plans (Lite, Pro, Everything) and the legacy/beta Unlimited plans available before November 10, 2026 are no longer available for purchase. If you cancel and later choose to resubscribe, you'll need to choose from the plans currently available at that time. You won't be able to purchase or return to other plan types that are no longer available for purchase.

Your Flodesk free trial is commitment-free. If you choose not to upgrade to a paid subscription, your trial will expire automatically, and your account will move to the free plan. There's nothing to cancel at this stage as you haven't made a payment.

Here’s what happens when your free trial ends:

• You’ll no longer be able to send one-off emails

• Workflows will stop sending

• Checkouts will be deactivated

• Forms will remain active and continue collecting subscribers

Want to upgrade later? You can restart anytime by choosing a plan under Plan & billing and entering your payment details.

• In your Flodesk account, click your avatar (bottom left).

• Select Plan & billing from the left-hand menu.

You’ll find this button at the bottom of your billing page, below your invoice history.

Note: The same button is used for both downgrading and cancelling your plan. Depending on your current plan, you may see an option to downgrade to Unlimited Email before cancelling.

Follow the prompts and confirm your cancellation. Taking these steps will start the cancellation process, and your subscription will remain active until the end of the current billing cycle.

If you're on a plan that includes Checkout, you'll see a summary of what will turn off on the day your cancellation takes effect:

• Sales pages and products will be unpublished

• Active customer subscriptions through Checkout will be cancelled. This can't be undone

• All additional team members will be removed, leaving only the account owner

• Payment plans already in progress will keep processing until paid in full

Important (tiered plans only)

If you're on Tiered Lite,Tiered Pro, or Tiered Everything plan and have cancelled your annual plan, new subscribers added before your cancellation takes effect could still move your account into a higher tier, which may result in an additional charge.

To prevent this, you can disable the features that automatically add subscribers:

• Unpublish or delete forms to stop new signups through forms

• Turn off integrations to stop automatic imports from other platforms

Learn more about how to prevent automatic subscriber tier increases by disabling forms and integrations here.

• You’ll be moved to the free plan

• Your content (emails, forms, workflows, etc.) will still be available

• Forms will remain active and continue to collect subscribers

• If you resubscribe, you'll choose from the plans currently available. You can't return to a plan that’s no longer available for purchase.

If you have a question or concern about a charge, reach out to our support team within 30 days of the billing date so we can look into it for you. You can contact us at support@flodesk.com with your account email and details about the charge. Billing concerns raised after 30 days are not eligible for review, as those charges are non-refundable. See section 4.1(e) of our Terms of Service.

If you’d prefer to permanently delete your Flodesk account and all associated data:

1. Email us at support@flodesk.com

2. Let us know you’d like your account fully deleted

⚠️ Deleting your account is permanent. This action will erase all data, including emails, workflows, forms, subscribers, analytics, and settings, and cannot be undone.

Be sure to download anything you’d like to keep before requesting deletion.

How can I cancel my plan?
Go to Plan & billing and click Cancel or Downgrade. Depending on your plan, you may see an option to downgrade to Unlimited Email before cancelling. If you'd like to cancel, follow the prompts and confirm. Note: you can only cancel paid plans. If you're on a free trial, it will end automatically at the end of the trial period.

When will my cancellation take effect?
Your cancellation takes effect at the end of your current billing cycle. You’ll stay on your current plan until then.

Will my data or workflows be deleted when I cancel my paid subscription?
No, your data remains safe and all your content will still be available. Once your subscription cancellation takes effect, you will be moved automatically to the free plan.

Can I cancel my cancellation if I change my mind?
Yes. You can stop your scheduled cancellation at any time before it takes effect.
Go to Plan + billing, then click Keep my subscription.

How do I permanently delete my account?
Email support@flodesk.com and request full account deletion.
Important: Deletion is permanent. All emails, workflows, forms, subscribers, and analytics will be erased. Download anything you want to keep first.

What happens to my Checkout when I cancel?
If you're on a plan that includes Checkout, cancelling will turn off your Checkout features when your cancellation takes effect. Your sales pages and products will be unpublished, active customer subscriptions will be cancelled (this can't be undone), and extra team members will be removed. Payment plans already in progress will keep processing until paid in full. You'll see a summary of what will turn off before you confirm your cancellation.

If I resubscribe after cancelling, can I go back to my old plan?
No. Older plans—Tiered Lite, Tiered Pro, Tiered Everything, Legacy Unlimited plans, including Beta plans—are no longer available for purchase. If you resubscribe, you'll choose from the currently available Unlimited Email or Unlimited Everything plans.