Frequently Asked Questions

A collection of quick answers for our members' most-asked questions

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15 articles in this collection
Written by Rebecca Shostak and Petra Molnar

Our list review process

A quick overview of our CSV list review process and next steps
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Written by Petra Molnar
Updated over a week ago

Obtaining permission from your subscribers

A quick overview of what permission is and how to obtain permission from your subscribers the right way
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Written by Petra Molnar
Updated over a week ago

How to avoid being marked as spam by your subscribers

Best practices to ensure your subscribers don’t mark your emails as spam
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Written by Petra Molnar
Updated over a week ago

What does it mean when I get a notification that ‘Oops! You still need to activate your account’?

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Written by Petra Molnar
Updated over a week ago

What is the right image size for the Layout block pictures?

A quick guide on how to measure the image placeholder in Layout blocks
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Written by Petra Molnar
Updated over a week ago

How do I move my subscriber list from my old provider to Flodesk?

An overview of how to move your subscriber list from an existing email marketing platform to Flodesk
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Written by Rebecca Shostak
Updated over a week ago

How do I get started with a freebie opt-in offer on Flodesk?

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Written by Rebecca Shostak
Updated over a week ago

Can I use multiple brands with my Flodesk account?

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Written by Rebecca Shostak
Updated over a week ago

How is Flodesk different from other email platforms out there?

The features that can level up your email game
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Written by Rebecca Shostak
Updated over a week ago

Can I add a GIF into an email?

A quick guide on how to add animated GIFs to your Flodesk email
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Written by Petra Molnar
Updated over a week ago

After moving to Flodesk my emails started to go to spam. What should I do?

An overview of how spam filters work, why emails land in spam, and how whitelisting can help you
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Written by Petra Molnar
Updated over a week ago

What to do if my email gets clipped in Gmail?

An overview on why emails get clipped in Gmail, what it means and how you can prevent it from happening
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Written by Petra Molnar
Updated over a week ago

What to do when you can't upload an image or see any editing tools

For those cases when something suddenly doesn’t seem to work in the email editor or form editor
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Written by Petra Molnar
Updated over a week ago

Can I add custom HTML code to an email?

Why you can't embed custom HTML—and what you can do instead
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Written by Petra Molnar
Updated over a week ago

What does it mean that a subscriber's email 'bounced'?

A quick guide on how Flodesk handles bounced email addresses
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Written by Petra Molnar
Updated over a week ago