Changing email service providers (ESPs) is a critical moment for your sender reputation. We’re here to support you in this transition and make sure your Flodesk account is set up for the best possible deliverability rates from the start. We’re dedicated to providing a reliable service to our members and to their subscribers.

As Flodesk facilitates mass emailing, we’re required to follow industry privacy regulations and anti-spam laws. Reviewing member accounts for activation also helps us stop phishing, spamming, and other malicious activities that can compromise the integrity of our platform.

What happens to my Flodesk account while it’s pending activation?

While your account is pending activation, some account features are disabled.

These include among others:

  • Emails and test emails will not send.

  • Workflows will not send, and active subscribers may be moved to the end of your workflow and show as ‘completed’.

  • Forms will not collect subscriber data and this data will not be stored at the backend.

  • New CSV list uploads will be delayed until your activation is complete.

Is there anything I can do to speed up the process?

There are a few steps you can take to help speed up your Account Activation.

  1. Fully respond to the survey in your account. We can’t start your activation until we receive your survey responses.

  2. Complete your basic account setup by adding a valid mailing address and domain email to your account.
    We have a detailed guide here on Setting up your Flodesk account.

  3. Verify your domain.
    We have a detailed tutorial here on how to Authenticate your Domain via DKIM.

  4. If you’re bringing an existing subscriber list to Flodesk, be sure to include complete opt-in records so we can verify marketing permissions for your list. Learn more about what needs to be included in your CSV to bring it to Flodesk here: How do I move my subscriber list from my old provider to Flodesk?


Note: Account Activations are not related to your payment status. If you’re in a free trial, or your paid subscription has expired, purchasing a subscription will not activate your account.

Note: Registering for new accounts while your existing account is pending activation can lengthen the activation process or lead to account suspension.


Account Activation Process and Timeline Overview:

  1. You complete the activation survey in your Flodesk account.

  2. A live team reviews your responses and account within 2 business days. Most accounts can be activated based on the survey responses alone. Others require additional action from you.

  3. If we find anything on your account that needs to be updated to complete activation, we’ll email your account email address with instructions.

  4. We actively await your resolution for 10 business days. Once you complete the instructions provided by our team, your service will be restored within 1 business day.

  5. In the event that you’re not able to complete activation within 10 business days, your account will become inactive and we’ll issue any appropriate refunds.


Note: Even after your account becomes inactive due to an incomplete activation, you can still complete your activation at any time later. If you do so, be sure to let us know by emailing us at support[at]flodesk.com.

Note: If you need any assistance completing your activation, you can reach us at support[at]flodesk.com. However, Flodesk Support is not able to activate your account or bypass the instructions provided by our Review Team.


Let’s sum it up!

Flodesk reviews some accounts for activation to protect our members and our platform.

This is a standard security process that can take 1 to 10 business days from the time you complete your survey. However, you’re welcome to complete your activation at any time.

Respond to the activation survey in your account as soon as possible and our team will email you to let you know if we need anything else from you in order to complete your account activation.

More to learn:

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