To protect your business and the integrity of the Flodesk platform, it may be necessary to pause your service for review if we detect high bounce or complaint rates, rejected emails, low engagement rates, or suspicious activity.
This activity can permanently damage your sender's reputation and deliverability rates. Your sender's reputation is determined outside of Flodesk and follows you to any email marketing platform you use.
Ongoing negative activity on your sender reputation can even lead to your website being blocklisted by security platforms across the internet.
Flodesk is dedicated to providing a reliable service to our members and their subscribers. As Flodesk facilitates mass emailing, we’re required to follow industry privacy regulations and anti-spam laws. Reviewing accounts helps us stop phishing, spamming, and other malicious activities that can result in poor deliverability rates across our platform.
What happens to my Flodesk account while it’s under account review?
You may see a pop-up when trying to send an email or create a form while your account is under review.
You may also notice a banner displaying at the top of your account screen upon log-in.
Please check your account email address’s inbox for an email from Trust@Flodesk.com. You can search your inbox for keywords ‘Action Required’ or ‘Sending Paused’.
While your account is under review, some account features are disabled:
Emails and test emails won’t send
Workflows won’t send, and active subscribers may be moved to the end of your workflow and show as “completed”
Forms won’t collect subscriber data, and the data won’t be stored in the backend
New CSV list uploads won’t process
Is there anything you can do to speed up the process?
There are a few steps you can take to help speed up your review.
Complete the outlined steps emailed to your account email address.
We can’t complete your review until these steps are taken and we receive an email reply from you. If you haven’t received an email at your account email address, please be sure to check any spam or junk folders. If you’re still unable to locate it, please contact us at trust@flodesk.com.
Complete your basic account setup by adding a valid mailing address and custom domain email to your account. You can find a detailed guide here: Setting up your Flodesk account.
Authenticate your domain.
You can find more information about domain authentication here: Domain verification.
If you’re using lists collected outside of Flodesk, be sure your lists include complete opt-in records so we can verify marketing permissions. Learn more about what needs to be included in your CSV here:How do I move my subscriber list from my old provider to Flodesk?
Note: Account Reviews are not related to your payment status. If you’re in a free trial or your paid subscription has expired, purchasing a subscription will not restore your account.
Note: Registering for new accounts while your existing account is under review can lengthen the activation process or even lead to account suspension.
Common reasons why we review accounts:
Negative account activity either over a period of time or on a single email. This includes, bounces, unsubscribes, spam complaints, and other performance metrics.
Abuse reports from spam monitoring organizations or direct abuse reports
Sending prohibited content
Using lists that aren't compliant with our permission guidelines
Activity violating our Terms of Service
Other unusual activity commonly associated with spamming or phishing
Account Review Process and Timeline Overview:
Our system detects unusual activity in your account and pauses it automatically for your protection. An email is sent to your account email address to advise on necessary steps for moving forward.
You complete the steps in full and reply to the email letting our team know.
Our live team reviews your account within two business days. If your account requires further action to restore it to good standing, we’ll email your account email address with instructions.
In the event that you’re unable to resolve your review, your account will remain inactive and we’ll cancel your subscription to avoid any renewal payments from processing while your account is inactive.
Note: When your account is inactive due to an unresolved review, you have the option to resolve it and restore service at any time. If you take the necessary action, be sure to email us at trust@flodesk.com so we can move forward with the review process.
Summary
Flodesk reviews some accounts for unusual activity to protect our members and our platform.
Please complete the required steps emailed to your account email and reply once you have completed them so our team can assist you further.