You were busy creating your first workflow or email campaign only to see a warning message when you wanted to publish the workflow or send that email.

"We’re still reviewing your account.

A few types of businesses require upfront review as a security measure to protect your business identity and the integrity of the platform."

What does it mean and what to do if you get the above notification in your account?

First of all, you didn't do anything wrong.

Also, this message can happen during the free trial period, on the paid subscription, or when reactivating your account after a subscription ends.

If you see the activation notice, it means we need a little more information about your business before activation. This may include verifying your opt-in records, or having you complete your basic account setup.

What should I do if my account is activating?

First, fill out the activation survey in your account so our system can process your activation.

While most accounts can be activated within 24 hours, in some cases we may reach out to you with next steps to activate your account. Account reviews happen daily, Monday through Friday during our regular business hours (8 am to 8 pm eastern time US).

Be sure to check your inbox for any emails from review@flodesk.com. If it’s been more than 2 business days, feel free to reach out to us so we can check the status of your review.

Flodesk Support is not able to activate accounts. You must reply directly to the email you received from review@flodesk.com.

Why do we review some accounts for activation?

Our goal is to keep your sender reputation as healthy as possible while transitioning to Flodesk, and we are here to help.

Transitioning to a new ESP can damage your deliverability rates. Our system scans your account and makes sure you’re set up for the best possible delivery rates during this transition.


Let's sum it up!

If you get a notification message in Flodesk that we’re still reviewing your account for activation, check your email from messages from review@flodesk.com.

If it’s been more than 2 business days, please reach out and let us know.

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