In Flodesk, you can create various signup forms (inline, pop-up, full-page) to collect email addresses for your list. If you look at the form’s card on your Forms dashboard, it shows the number of opt-ins to date. It looks similar to the below screenshot.

Your opt-in form adds subscribers to the segment you defined when creating your opt-in form.

To double-check the segment connected to your form, hover over the form’s card, click the three dots (...) in the upper right corner and select Change segments. It displays the segment linked to the form.

Now, if you go to your Audience > Segments dashboard and look at that segment’s card, it shows you how many subscribers are in there.

In most cases, these numbers will match.

What if the numbers don’t match?

If the opt-in form shows a certain number of opt-ins, but you can't find those people in your subscriber list or in the connected segments, you most likely don’t have an active subscription with Flodesk.

While Flodesk offers an initial 30-day free trial, if you want to continue using the platform, you need to upgrade to a paid subscription at the end of the trial.

If you’re on the paid subscription already, make sure your billing details and payment method are accurate and active. If we can’t process your monthly or annual payment, your account becomes inactive.

Note: Before your free trial ends, we’ll send you a reminder email to let you know. And if there are any issues with your selected payment method, our team will reach out to you first at your account email address.

To add subscribers to your Flodesk account, you need an active subscription.

Your forms won’t collect subscriber data while your subscription is inactive, even on the backend.

You can view any subscribers who opted in before your free trial ended—or your subscription became inactive due to payment failure—in the segment connected to that opt-in form.

Rest assured that all future subscribers will be added to your audience as long as you keep your subscription active.

To upgrade to a paid subscription, all you need to do is go to Account > Plan + billing, and enter your billing information.

Let’s sum it up!

If your opt-in form shows a certain number of opt-ins and you can’t find them in your connected segment, you may not have an active Flodesk subscription. In order to add subscribers to your Flodesk account, you need to keep your subscription active.

To check your subscription status and to upgrade to a paid plan, go to your Account > Plan + billing section.

More to learn:

We'd love to hear about your recent experience when searching for solutions to issues in the Flodesk Help Center (Knowledge Base). With your feedback, we can improve our knowledge base with new and better ways to help you succeed!

Please do not submit support tickets and feature requests via this feedback form.

If you need technical assistance, please submit a support ticket via email at support[at] mentioning your Flodesk account login email with a detailed description of your problem.

Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.

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