Audience
Manage your subscribers
Segments and Tags
What are tags and where can I find them in Flodesk?
Learn how Flodesk uses tags behind the scenes—and why you only work with segments. Segments are groups of subscribers you can see, create, and email....
How to remove a subscriber from a segment
There are five ways to remove subscribers from a segment in Flodesk, depending on how many subscribers you're updating and whether you want the proces...
How to merge audience segments
If you want to combine two or more segments, the process works by selecting all subscribers in one segment and adding them to another. There's no dedi...
How to use Segments
Learn how to organize your subscribers and send more relevant, personalized emails using segments. A segment is a group of subscribers who share som...
Managing segments
A detailed guide on how to delete segments and understand which features they're connected to Segments are the cornerstone of your email marketing suc...
How to Filter Your Subscribers in Flodesk
Learn how to use Flodesk’s advanced subscriber filtering system to segment your email list and take powerful actions. Managing a high-performing email...
Selecting and Managing Subscribers in Bulk
A step by step guide on how to select, unsubscribe, delete, archive and add subscribers to or remove them from segments at once in Flodesk. Managing s...
How to Identify and Manage Unengaged Subscribers in Flodesk
Maintaining a healthy, engaged subscriber list is critical for strong email deliverability, higher open and click rates, and better overall performanc...
All about the Audience tab
This article explains everything you need to know about the Audience tab in Flodesk, the central place where all your subscriber and customer data liv...
Archiving subscribers: clean your list without losing your contacts
Keeping your list healthy doesn't have to mean permanently removing subscribers you're not sure about. The Archived status lets you remove subscribers...
Understanding and managing unconfirmed subscribers
If you notice some subscribers showing a status of "Unconfirmed" in your Audience, there are a few reasons this can happen. The most common is double ...
How can I update a subscriber’s email address?
It's not possible to edit a subscriber's email address directly in Flodesk. You may notice the email address field is grayed out when viewing a subscr...
Unsubscribes in Flodesk: What Happens & How to Handle Them
When a subscriber clicks 'Unsubscribe' on one of your emails, Flodesk takes care of the rest automatically. No manual action needed on your end. Your ...
Are My Subscribers Double-Counted?
Short answer: No. Flodesk never double-counts your subscribers. Each person on your list is counted once as a unique subscriber based on their uniqu...
How to export a CSV of your subscribers
This article explains how to download (export) your subscribers from Flodesk into a CSV file . Exporting a CSV allows you to keep a copy of your subs...
Will Flodesk Send Duplicate Emails to My Subscribers?
No, Flodesk will not send the same email twice to a subscriber, even if they’re in multiple segments. Each subscriber record in Flodesk is unique, and...