How can I update a subscriber’s email address?
Overview
It's not possible to edit a subscriber's email address directly in Flodesk. You may notice the email address field is grayed out when viewing a subscriber's profile: this is intentional. Editing an email address directly causes data issues with the history and actions tied to that subscriber's record.
The good news is there's a straightforward workaround: add the subscriber again with their new email address, then unsubscribe the old one. It takes just a couple of minutes.
How to update a subscriber's email address
Step 1: Add the subscriber with their new email address
Go to Audience and click All Subscribers
Click Add subscriber
Fill in their details using the new email address and save
Step 2: Find and unsubscribe the old email address
Go to Audience and click All Subscribers
Click the search icon at the top of the page
Type in the old email address (or the subscriber's name) to find them
Open their profile and unsubscribe them
The subscriber will now exist in your Audience under their new email address, and the old address will be unsubscribed.
FAQ
Can I edit a subscriber's email address in Flodesk?
No, it's not possible to edit a subscriber's email address directly. The email address field is grayed out in subscriber profiles. The recommended approach is to add the subscriber again with their new email address and then unsubscribe the old one.
How do I update a subscriber's email address in Flodesk?
Add them as a new subscriber using their new email address by going to Audience > All Subscribers and clicking Add subscriber. Then search for the old email address, open that subscriber's profile, and unsubscribe it. The subscriber will now be on your list under their new address.
Why can't I edit a subscriber's email address in Flodesk?
Flodesk stores a lot of data tied to a subscriber's email address, including their engagement history, segments, and actions. Allowing direct edits to that field would cause issues with all the data connected to their record, which is why the field is locked.
What happens to the subscriber's history when I add them with a new email address?
The new subscriber record starts fresh. Their previous engagement history (opens, clicks, and so on) is tied to the old email address and won't carry over. The old record will remain in your Audience as unsubscribed (if you have unsubscribed them).
How do I find a specific subscriber in Flodesk?
Go to Audience > All Subscribers and click the search icon at the top of the page. You can search by email address, name, or a partial match to find the subscriber you're looking for.
If I unsubscribe the old email address, will it affect my billing or subscriber count?
Unsubscribed contacts don't count toward your active subscriber total, so removing the old address keeps your list clean without any impact on your active count.