How to Contact Flodesk Support

If you have a critical issue related to the Flodesk product or can’t find the answer in our Help Center, you can reach out to our support team for help.

To contact Flodesk support, send an email to support@flodesk.com.

Be sure to include:

• The email address associated with your Flodesk account

• A detailed description of the issue you’re experiencing

• Any screenshots or screen recordings that help illustrate the problem

Providing complete information helps us resolve your issue faster.
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Our Member Experience team is trained in all aspects of Flodesk and can assist with:

• Setup and onboarding guidance

• General questions about how the product works

• Troubleshooting workflows and embedded forms

• Account management and billing issues

We respond to support requests as quickly as possible, Monday through Friday, from 7:00 AM to 7:00 PM Central Time. You’ll receive a confirmation email when your message is received.

Note: We do not offer support via chat or phone at this time.

For non-technical questions about how to use Flodesk more effectively, we recommend joining the Flodesk Insiders Facebook Group.

This group is designed for Flodesk members to:

• Share ideas and best practices

• Ask questions about email marketing strategy

• Learn from each other and celebrate successes

To join the group, search for “Flodesk Insiders” on Facebook and request access. You must read and agree to the group rules before your request will be approved. Our community admins regularly review new member requests.

Requests without completed membership questions or acknowledgment of the group rules will not be accepted.