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How to Contact Us

How to submit a support ticket with our help desk and get in touch with the Flodesk community

Written by Martha Bitar
Updated over a week ago

If your issue is critical in nature and related to the Flodesk product or you weren’t able to find the answer you were looking for in our Help Center:

You can submit a support ticket by sending us an email to support[@]

  • mentioning your Flodesk account login email with a detailed description of your issue.

  • including any screenshots, or screen-recordings that might help.

Our Member Experience team (help desk, support team) is trained in all things Flodesk and is available to assist you with

  • setup guidance,

  • general product questions,

  • embed form and workflow troubleshooting,

  • account and billing matters, among others.

We answer emails from 6 am to 6 pm eastern time US, and typically within two business days. You’ll receive a confirmation that your message was received along with current response times.

Note: currently we don't provide chat support or support via Phone.

If your question is related to strategy or best practices:

We invite you to post your question in our Flodesk Insiders group on Facebook. We created this group so Flodesk members can connect with one another, and share strategy, best practices, and celebrate successes together.

Our Facebook group admins review new requests regularly. Be sure you have answered all of the questions asked when you requested to join.

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