At Flodesk, we review manually uploaded lists to confirm that all members have obtained express, first-party opt-in permission from their subscribers to send email marketing.
To learn what permission is and how to obtain it the right way, check out Obtaining permission from your subscribers.
Once your list has been uploaded, we will review the records provided for information such as the date, time and IP address of the recipient.
If we are not able to confirm this information, we will send you an email asking you to reply with a copy of your opt-in records so we can finish processing your list.
Once we have received your information, approval typically takes less than one business day.
While your list is in review, you will not be able to send emails to this list. However, you will still have access to the rest of your Flodesk account and existing lists.
If you need any help exporting your subscriber records from your previous provider, read more at How do I move my subscriber list from my old provider to Flodesk?
And as always, we’re here for you.
You can reach us directly at
review[at]flodesk.com if you have any questions about verifying list permissions or getting your list approved.
Let's sum it up!
When you upload your list to Flodesk, we review the records provided for specific information like the date, time and IP address of the recipient.
If such information is not available, you will be contacted via email asking you to reply with a copy of your opt-in records.
While your list is in review, you will not be able to send emails to this list.
More to learn:
We'd love to hear about your recent experience when searching for solutions to issues in the Flodesk Help Center (Knowledge Base). With your feedback, we can improve our knowledge base with new and better ways to help you succeed!
Please do not submit support tickets and feature requests via this feedback form.
If you need technical assistance, please submit a support ticket via email at
support[at]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.
Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.