A quick guide on how Flodesk handles bounced email addresses

When you check your email report, you'll see how many of your subscribers received the email, and who opened and clicked on links in your email. Also, you'll find additional information like who has unsubscribed, marked your email as spam, or whether an email address has bounced.

When an email address bounces, it can be either a hard bounce or a soft bounce.

Both mean that your email couldn't be delivered to that email address. In case of a hard bounce, it's because of a permanent issue. If it's a soft bounce, it's only a temporary matter, and your subscriber remains an Active subscriber and can still get emails from you.

Let's take a look at a few examples that could cause a bounce:

• The email address doesn't exist (typo or the email account has been closed down)

• The email can't be delivered ( the receiving email server is temporarily unavailable, e.g. under maintenance

• The receiving mailbox is full (it can't receive more emails so they bounce back)

• The receiving mailbox has auto-reply turned on (if the recipient is out of the office your emails to them can bounce)

Important: If an email address in your audience hard bounces and the subscriber record is greyed out, Flodesk won't send any more emails to that recipient.

First of all, before your email is sent, we have a technology that lets us check which emails will hard bounce and not send to those. So, the hard bounces you're seeing won't affect your sender reputation (no action needed on your side).

A hard bounce occurs e.g. when the email address is invalid like there's a typo or the email account doesn't exist anymore.

If a subscriber email address has hard bounced, you will find them under your Audience with greyed out records and listed as Bounced.

Soft bounces, on the other hand, won't be removed because they could be anything from auto-replies to a mailbox full. The emails bounce, so they aren’t counted as delivered, but Flodesk will try resending them again so we don’t remove them from your list. 

Email addresses that soft bounce are still listed as Active subscribers in your Audience.

Note: If an email address continues to soft bounce in additional campaigns, it will eventually be considered a hard bounce and removed from your audience as an Active subscriber.

We'll allow seven soft bounces for an email address with no subscriber activity and up to 15 soft bounces for contacts with previous subscriber activity before converting a soft bounce into a hard bounce.

If someone subscribed with multiple emails and some bounce and some don’t, the ones that did not bounce would be kept. We have no way of knowing if it’s the same person who signs up with different emails!
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Bounced in your statistics means that your email campaign or workflow email couldn't be delivered to that specific email address and it has hard bounced.

Before your email is sent, we have a technology that lets us check which emails will hard bounce and not send to those. If you have a soft bounce, the subscriber remains as an Active contact on your list.