Account Management
Manage your subscription
Managing your subscription
Sign up for Flodesk
A quick guide on how to sign up for your free trial or start your paid subscription plan Flodesk offers unique creative freedom for your email marketi...
How to Downgrade Your Flodesk Plan
You can downgrade your Flodesk plan anytime from your Plan + billing settings. When you downgrade, your plan change takes effect at the end of your...
How to Switch Between Monthly and Annual Plans
Need to adjust your subscription? Whether you want to save more by switching to annual billing or prefer the flexibility of a monthly plan, you can ea...
How to Cancel Your Flodesk Subscription or Delete Your Account
You can cancel your paid Flodesk plan at any time from your Plan + billing settings. When you cancel, your subscription will remain active until the...
Prevent Automatic Subscriber Tier Increases by Disabling Forms and Integrations
Keep your subscriber count under control and avoid unwanted tier upgrades Flodesk’s new plans are designed to ensure your emails keep sending smoothly...
How Flodesk’s new subscriber-based pricing and auto-upgrade model work
As of December 2, 2025, Flodesk pricing is based on your Active Subscriber count. As your audience grows or shrinks, we’ll match you to the right ...
How to Upgrade Your Flodesk Plan
You can upgrade your Flodesk plan at any time from your Plan + billing settings. Upgrading takes effect immediately, giving you instant access to ne...
Account billing matters
How to download your Flodesk invoices
Need a copy of your invoice for your records or taxes? Whether you’re on a monthly or annual billing cycle, you can easily download your Flodesk invoi...
How to Update Your Billing Address
Need to update the billing address tied to your Flodesk subscription? Whether you pay via credit/debit card or PayPal, you can make changes in just a ...
Will I be charged sales tax on my Flodesk subscription?
Sales tax may be added to your Flodesk subscription depending on where you’re located. Here’s what you need to know: By law, Flodesk is required to co...
How to Submit Tax Exemption Documentation for Your Flodesk Subscription
By law, Flodesk is required to collect and remit sales tax for members' paid subscriptions in certain states. If your organization qualifies for sal...
Does Flodesk offer a non-profit discount?
We often hear from nonprofit organizations asking if Flodesk offers a special rate for 501(c)(3) groups or other charitable entities. Here’s everythin...
Understanding Your 2025 1099 Tax Form
As part of improvements to the Checkout experience, at the end 2024 Flodesk began transitioning from Stripe Express to Stripe Standard for payment pro...
How to Refresh Your PayPal Connection in Flodesk
If you’re paying for your Flodesk subscription using PayPal—especially if you started before December 2022 —you may need to refresh the connection ...