Prevent automatic subscriber tier increases by disabling forms and integrations

This guide applies to members on the legacy tiered Lite, Pro and Everything plans and explains how to keep your subscriber count under control and avoid unwanted tier upgrades.

If you're on an Unlimited plan, this guide doesn't apply to you. Unlimited plans have no subscriber limits, so your price doesn't change as your list grows. To learn more about the plans, see Flodesk pricing: the new Unlimited plans and what happens to older plans.

Flodesk’s tiered plans are designed to ensure your emails keep sending smoothly and your subscribers always receive your campaigns without interruptions. To make this possible, your account may automatically move to a higher subscriber tier if new subscribers are added through forms or integrations and your list is still over your current limit on your next billing date.

This automatic adjustment helps maintain continuity of service, so your marketing campaigns don’t pause or stop unexpectedly.

At the same time, Flodesk aims for transparency. You’ll be notified whenever you’re close to your subscriber limit to help you stay informed and in control.

If you're on the Tiered Lite plan: if your list is over 25,000 subscribers on your billing date, you'll move to the Unlimited Email plan instead of a higher tiered plan. Unlimited Email costs less than tiered Pro at that size and has no subscriber limit, so your price won't change as your list grows. You keep every feature you had on Lite, and your billing cycle stays the same. If you'd rather stay on Lite, bring your subscriber count back under 25,000 before your billing date.

However, if you’ve cancelled your annual tiered plan, new subscribers added before your cancellation takes effect could still move your account into a higher tier, which may result in an additional charge.

To prevent this, you can disable the features that automatically add subscribers:

• Unpublish or delete forms to stop new signups through forms

• Turn off integrations to stop automatic imports from other platforms

Note: Legacy plans are no longer for sale, so once a cancellation takes effect, you can't return to your tiered plan. If you rejoin later, you'll choose from the currently available Unlimited plans.

Currently, there isn’t a single toggle to “pause” forms in Flodesk. However, you can stop forms from collecting new subscribers in a few ways:

1. Go to your Forms dashboard.

2. Hover over the form’s card you want to delete.

3. Click the three dots (...) quick access menu and select Delete (trash can icon).

4. Confirm deletion.

Deleting a form removes it completely from your account.

1. Open the webpage where your Flodesk form is embedded.

2. Locate the HTML embed code you pasted from Flodesk.

3. Delete or if you know coding, comment out the code.

4. Save and republish your page.

This prevents the form from displaying or collecting new subscribers.

1. Go to your Forms dashboard and click the full page or link in bio form you want to edit.

2. Copy the form’s public link.

3. Remove this link from anywhere it’s shared, such as social media, ads, or email campaigns.

4. (Optional) Replace it with a different link or page.

Changing or removing shared links “breaks the path” to the form so no new subscribers can sign up.

Integrations can automatically add subscribers from other platforms into your Flodesk account. To stop this, you need to turn off integrations in your Flodesk and in any 3rd-party apps that you connected to Flodesk, including via Zapier or Pabbly Connect:

1. In Flodesk, go to Account settings > Connections > Integrations.

2. Locate the integration you want to disable (for example, Shopify or Squarespace).

3. Toggle the integration off.

Once toggled off, no new subscribers will be added from that integration.

Some integrations—especially those managed by external platforms—must also be turned off from the partner side.

The following are just a few examples, not an exhaustive list. You need to make sure to disconnect all integrations that you have set up, which may include connections via Zapier, Pabbly Connect or API.

Disabling forms and integrations gives you control over how subscribers are added to your account. This helps you:

• Prevent accidental upgrades to higher subscriber tiers

• Avoid unexpected charges after cancelling an annual plan

• Manage your subscriber list intentionally and keep growth on your own terms

Prefer not to manage tiers at all? You can switch to an Unlimited plan, which has no subscriber limits.

If you'd rather not keep an eye on your subscriber count, the new Unlimited Email and Unlimited Everything plans have no subscriber limits, so there are no tiers to outgrow. You can switch any time from Plan & billing, and the change takes effect right away. Before you switch, keep in mind:

• Tiered plans are no longer for sale. Once you move to an Unlimited plan, you can't return to your previous plan.

• Moving from the Tiered Pro or Tiered Everything to the Unlimited Email plan (as opposed to the Unlimited Everything plan) removes Checkout and extra team seats, unless an exception was made. You'll see what turns off before you confirm.

For plan details, pricing, and what happens to Checkout when you switch, see Flodesk pricing: the new Unlimited plans and what happens to older plans.

I'm on a tiered plan. Why is my subscriber count increasing automatically?
Subscribers can be added automatically through forms or integrations connected to your Flodesk account. Flodesk’s Tiered Lite, Pro, and Everything plans are designed to make sure your emails keep sending without interruption.

If your subscriber list is over your plan's limit on your next billing date, your account automatically moves to the next tier. This ensures continuity of service, so your marketing campaigns never get turned off due to plan limits.

I'm on the Lite plan and my list is over 25,000 subscribers. What happens?
If your list is over 25,000 subscribers on your billing date, you'll move to the Unlimited Email plan instead of a higher tiered plan. You keep every feature you had on Lite, and your price no longer depends on the size of your list. To stay on Lite, bring your subscriber count back under 25,000 before your billing date.

I'm on an Unlimited plan. Do I need to do anything?
No. Unlimited plans have no subscriber limits, so your price doesn't depend on how many subscribers you have. You don't need to disable forms or integrations to avoid a tier increase.

Can I switch from my tiered plan to Unlimited?
Yes. You can move to the Unlimited Email or Unlimited Everything plan from Plan & billing. Legacy plans are no longer for sale, so you can't return to your tiered plan after switching. Moving from the Tiered Pro or Tiered Everything to the new Unlimited Email (as opposed to the Unlimited Everything plan) removes Checkout and extra team seats, unless an exception was made. For plan details and pricing, see Flodesk pricing: the new Unlimited plans and what happens to older plans.

Why does this matter if I’ve cancelled my annual plan on a tiered plan?
If your subscriber count increases before your cancellation takes effect, your account could still be charged more based on the higher tier. Preventing automatic additions helps you avoid extra charges.

It also helps ensure that your marketing campaigns aren’t interrupted or turned off automatically if your plan status changes. Tiered plans are no longer for sale, so once a cancellation takes effect, you can't return to your previous plan.

How can I stop forms from adding new subscribers?
There’s no single “pause” option for forms. You can:

• Delete the form from your Forms dashboard.

• Remove the HTML embed code from your website.

• Change or remove shared form links (social media, ads, emails).

How do I stop integrations from adding new subscribers?
In Flodesk, Go to Account settings > Connections > Integrations, locate the integration, and toggle it off. Once turned off, no new subscribers will be added from that integration.

Additionally, you may also need to disable integrations directly on the partner’s side. For example:

• ThriveCart: Turn off the Ecommerce Workflows integration in Flodesk, then disable any Subscriber Sync/Product Rule Automations in ThriveCart.

• Podia: Disconnect Flodesk in your Podia account settings.

• WPForms and Teachery: Remove or disable the Flodesk connection within their plugin or platform settings.

Important: this is not an exclusive list. You may also have set up Zapier/Pabbly Connect integrations or created an API. Make sure to disconnect any integrations.

Will disabling forms or integrations remove my current subscribers?
No. Turning off forms or integrations only prevents new subscribers from being added. Your existing subscribers will stay in your account.

What’s the benefit of disabling forms and integrations?
Doing this helps you:

• Prevent automatic tier upgrades

• Avoid unexpected charges after cancelling a plan

• Maintain control over your subscriber growth