How to Cancel Your Flodesk Subscription or Delete Your Account

You can cancel your paid Flodesk plan at any time from your Plan + billing settings.
When you cancel, your subscription will remain active until the end of the current billing cycle, so your existing plan continues until then.

Instead of cancelling completely, you also have the option to downgrade.

Your Flodesk free trial is commitment-free. If you choose not to upgrade to a paid subscription, your trial will expire automatically, and your account will move to the free plan.

Here’s what happens when your free trial ends:

• You’ll no longer be able to send one-off emails

• Workflows will stop sending

• Checkouts will be deactivated

• Forms will remain active and continue collecting subscribers

Want to upgrade later? You can restart anytime by choosing a plan under Account settings > Plan + billing and entering your payment details.

• In your Flodesk account, click your avatar (top right).

• Select Plan + billing from the left-hand menu.

You’ll find this button at the bottom of your billing page, next to your invoice history.

Note: The same button is used for both downgrading and canceling your plan.

Follow the prompts and confirm your cancellation. Taking these steps will start the cancellation process, and your subscription will remain active until the end of the current billing cycle.

Important: if you’ve cancelled your annual plan, new subscribers added before your cancellation takes effect could still move your account into a higher tier, which may result in an additional charge.

To prevent this, you can disable the features that automatically add subscribers:

• Unpublish or delete forms to stop new signups through forms

• Turn off integrations to stop automatic imports from other platforms

Learn more about how to prevent automatic subscriber tier increases by disabling forms and integrations here.

After cancellation:

• You’ll be moved to the free plan

• Your content (emails, forms, workflows, etc.) will still be available

• Forms will remain active and continue to collect subscribers

• You can reactivate your plan at any time by resubscribing

If you’d prefer to permanently delete your Flodesk account and all associated data:

1. Email us at support@flodesk.com

2. Let us know you’d like your account fully deleted

⚠️ Deleting your account is permanent. This action will erase all data, including emails, workflows, forms, subscribers, analytics, and settings, and cannot be undone.

Be sure to download anything you’d like to keep before requesting deletion.

How can I cancel my plan?
Go to Account settings → Plan + billing and click Cancel or Downgrade. Follow the prompts and confirm your cancellation. 

When will my cancellation take effect?
Your cancellation takes effect at the end of your current billing cycle. You’ll stay on your current plan until then.

Will my data or workflows be deleted when I cancel my paid subscription?
No, your data remains safe and all your content will still be available. Once your subscription cancellation takes effect, you will be moved automatically to the free plan.

Can I cancel my cancellation if I change my mind?
Yes. You can stop your scheduled cancellation at any time before it takes effect.
Go to Plan + billing, then click Keep my subscription.

How do I permanently delete my account?

Email support@flodesk.com and request full account deletion.
Important: Deletion is permanent. All emails, workflows, forms, subscribers, and analytics will be erased. Download anything you want to keep first.