How to downgrade your Flodesk plan

You can downgrade your Flodesk plan anytime from your Plan & billing settings.
The only downgrade option available is Unlimited Email. This plan includes unlimited subscribers, unlimited emails, and all core email tools, but does not include Checkout or extra team seats.

When your downgrade takes effect depends on your current plan:

• Tiered Pro or Tiered Everything: your change takes effect immediately, whether you're on a monthly or annual plan.

• Unlimited Everything or Legacy Unlimited Everything: your change is scheduled for the end of your current billing period, and Checkout stays on until then.

Important: Tiered plans and legacy Unlimited plans, including Beta Unlimited plans, are no longer available for purchase. Once you switch to a new Unlimited plan, you can't return to your previous plan. 

• In your Flodesk account, click your avatar (bottom left).

• Select Plan & billing .

You’ll find this button at the bottom of your billing page, below your invoice history section.

Note: The same button is used for both downgrading and canceling your plan.

• Tiered Pro, Tiered Everything, Legacy Unlimited Everything, or Unlimited Everything: you'll see the option to downgrade to Unlimited Email, plus the option to cancel.

• Tiered Lite, the Unlimited Email plan, the Legacy Unlimited Email plan, or the beta Unlimited Everything plan: you'll see the option to cancel only. These plans don't have a downgrade option available.

If you have any additional questions about your legacy plan, please contact us at support@flodesk.com with your account details.

Unlimited Email includes unlimited subscribers, unlimited emails, unlimited workflows and forms, and all core email marketing tools, without Checkout features or additional seats.

Before you confirm, you'll see a summary of everything that will be turned off when your downgrade takes effect. Depending on what you're currently using, this may include:

• Checkout features: all sales pages and products are unpublished.

• Active customer subscriptions through Checkout: these end on your downgrade date and cannot be restored. Your customers would need to repurchase.

• Payment plans in progress: these continue processing until paid in full, but no new payment-plan checkouts can be published after the downgrade.

• Additional team members: anyone beyond the account owner is removed, unless an exception was made.

You'll be asked to acknowledge these changes before your downgrade is confirmed. There's nothing you need to do beforehand. Flodesk takes care of the rest on your downgrade date.

See below an example of what it could look like.

If your downgrade is immediate, your plan switches right away. Your next billing date stays the same. If moving to a cheaper plan, any unused credit from your current plan is applied automatically to future charges.

If your downgrade is scheduled, your change is set for the end of your current billing period. Checkout stays on until then. A scheduled-change notice will appear in your Plan & billing page, with an option to cancel the change before it takes effect.

You won't lose email-sending ability during the transition.

How can I downgrade my plan?
Go to Plan & billing and click Cancel or Downgrade, and follow the prompts.

When will my downgrade take effect?
It depends on your current plan:

• Tiered Pro or Tiered Everything: immediately, for both monthly and annual plans. Your billing date stays the same.

• Unlimited Everything and Legacy Unlimited Everything: at the end of your current billing period.

What do I need to do before I can downgrade?
Nothing. Flodesk turns off any features that aren't available on Unlimited Email automatically on your downgrade date. You'll see a clear summary of what will change before you confirm, so you can decide whether you want to go ahead.

What features will I lose if I move to Unlimited Email?
Unlimited Email doesn't include Checkout or extra team seats. If you're currently using those features, here's what happens on your downgrade date:

• Sales pages and products are unpublished.

• Active checkout subscriptions end permanently. Buyers would need to repurchase.

• Payment plans in progress continue, but no new ones can be started.

• Extra team members beyond the account owner are removed, unless an exception was made.

Your subscriber data, email history, workflows, and templates all stay in your account.

Can I undo a Checkout subscription cancellation?
No. Canceling Checkout subscriptions is permanent. Buyers would need to repurchase through your Checkout page.

Will my data or workflows be deleted when I downgrade?
No. Your subscriber data, email history, and workflows stay in your account. Features not available on Unlimited Email, like Checkout pages, become inactive on your downgrade date but are not deleted.

Can I upgrade again later?
Yes. You can move from Unlimited Email to Unlimited Everything at any time from your Plan & billing settings.

Keep in mind: if you were previously on a  plan that is no longer available for purchase (a tiered Lite, Pro, Everything plan or legacy/beta Unlimited plans), you won't be able to return to that plan once you've switched. 

Can I cancel my plan downgrade if I change my mind?
Yes, as long as your downgrade hasn't taken effect yet. Go to Plan & billing and cancel the scheduled change. Since Checkout and other features stay on until your downgrade date, there's nothing to re-enable; everything continues as normal.

What happens to my first-year discount if I downgrade?
If you have a 25% first-year discount, it carries over to Unlimited Email for the time you have left on it, unless another discount applies instead.