Zapier is a powerful tool that lets you automate your tasks so that you can be more productive in your business. You can connect with over 3,000 apps on Zapier’s platform to simplify some of the manual tasks that you do every day.
To learn more about how the integration works and how to create your first app, start with this article about the Zapier + Flodesk integration.
If you set up a zap between Flodesk and another app that isn’t working, keep reading for some common troubleshooting tips.
I received the error message “No user found”
If you’re trying to connect Zapier to your Flodesk account and see a “No user found” error on the Flodesk login page, make sure that you type your email address with all lowercase letters.
That login page is case-sensitive and will only recognize lowercase letters.
“No user found for email Caroline[@]Flodesk.com”
I didn’t receive my workflow email when I tested the zap
There are two reasons that may explain why you didn’t receive your workflow email when you were testing your zap.
Reason 1: If you’re testing a zap with an email address already in the trigger segment, you won’t enter the workflow. The trigger at the beginning of a workflow is very specific and will only work when a new email address is added to a segment.
To fix this, use a different email address or create a brand new segment that your address has not been associated with before to test your zap and workflow.
Reason 2: The segment connected to your zap is different from the segment that triggers your workflow.
Double-check all the steps in your zap to make sure that the segment you’re being added to is the same segment that triggers your workflow.
To learn more about workflows, read Workflow logic FAQ's and Triggers 101.
If for any reason your zap didn't work after checking the suggestions listed here, we recommend the following steps for troubleshooting:
Check out the most common issues from Zapier and how to troubleshoot them in this guide.
Contact Zapier support. They're incredibly responsive and always happy to help!
Find a Zapier expert in their extensive directory of professionals to set up for you!
Let's sum it up!
The most common errors when connecting Zapier to Flodesk are related to login errors—no user found for email. To fix it, type your email address with all lowercase letters.
Or if you’re testing a zap with an email address already in the trigger segment of a workflow because the trigger will only work when a new email address is added to a segment. To fix it, use a different email address or create a brand new segment for your workflow's trigger.
More to learn:
If you couldn't find a solution for your issue in the Help center, please send us a note to support[@]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.
Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.