Starting early February 2024, major inbox providers like Gmail and Yahoo are requiring senders to meet a new standard of email authentication. While these authentication standards have long been considered best practices, they will now be required in order to ensure a high deliverability rate and staying out of the spam box.

If you’re sending from a custom domain that hasn’t been authenticated (via DKIM or SPF) and/or doesn’t have DMARC properly configured, you’ll need to verify your domain and add a DMARC record in order to meet the requirements.

The good news is that Flodesk makes it easy to check whether or not your email address meets these requirements by navigating to My Account > Domain setup.

Step 1. Log into your Flodesk account and go to My Account > Domain setup

Step 2. If your custom domain may be missing verification records, your domain card will show "Partially verified", indicating which records you need to add to your domain provider to finish authenticating your domain.

If you'd like to manually add the missing records instead, keep on reading.

Step 3. Open a new browser tab and sign in to your domain provider’s account.

Setup will vary by provider. Here are some step-by-step articles on how to add your DNS records within top domain providers:

Step 4. When ready, click the "View all records" link on your domain card in Flodesk to finish authenticating your custom domain. Depending on your account setup in Flodesk, you’ll either see five sets of records or three sets of records.

If your account has three sets of records, you’ll have:

If your account has five sets of records, you’ll have:

Use the built-in Copy buttons to copy your relevant (missing) records and then paste them into your domain provider’s account. You need to add the DKIM and SPF records as CNAME records, and the DMARC record as a TXT record.

Step 5. After entering your authentication records, the domain verification card may initially show as “Pending” as it can take up to 48 hours for your domain to be verified.

Step 6. Wait 24-48 hours and come back to check if your domain has been successfully authenticated.

The best way to protect your sender reputation and ensure that your emails land in the inbox is to use a custom domain email address that has been verified.

To check the DKIM, SPF, and DMARC authentication status for your custom domain, go to My Account > Domain setup. If any verification records may be missing, the domain card will show as "Partially verified". Click the "Verify now" button to finish authenticating your domain through our automated flow or select the "View all records" link to add them manually.