All Collections
My Account Settings
Setting up your account
How to add your custom domain to Flodesk so you can authenticate it
How to add your custom domain to Flodesk so you can authenticate it

A step-by-step guide on how to add your custom domain to Flodesk if you signed up via a freemail email address

Petra Molnar avatar
Written by Petra Molnar
Updated over a week ago

While you can use a freemail email address as your Flodesk login email, sending newsletters from a freemail address has significant drawbacks. Sending mass emails from a Gmail or other freemail addresses is commonly associated with spam and phishing emails and can negatively impact your sender reputation and deliverability.

That’s why we recommend using a custom domain email and authenticating your domain before you start sending emails to your subscribers.

Note: As a default setting, your Flodesk account login email is set as your sending email address. So, if your account login email address is a freemail address, you’ll see an Unable to verify message in your Account settings > Domain setup page.

What you need to do is adding a custom domain email address as a sender under Account settings > Email setup.

Step 1. Click the “+ Add new sender” button

Step 2. Add your From name, and under the From email box, type your custom domain email address and click Save

Your new custom domain email address is now set up as a sending address.

Note: You can set it as your default sender by clicking the three dots (...) quick access menu.

Once your custom domain sender address is added to your account, your custom domain will display in Account settings > Domain setup for authentication.

Just click “Click to verify your domain” to get started with authentication.

You can learn more about authenticating your custom domain here.

Let’s sum it up!

If your current sending address is a freemail address (Gmail, Yahoo, Outlook or similar), you won’t be able to authenticate that domain and will see an Unable to verify message under Account settings > Domain setup.

All you need to do is add a custom domain email address as a sending address under Account settings > Email setup, and your custom domain will be available for authentication under the Domain setup panel.

More to learn

Did this answer your question?