There's something magical seeing those order notification emails appear in your inbox after every sale you make via your Flodesk Checkout. But occasionally, you may get an unhappy customer disputing those charges.

Rest assured, we're here to help you with that.

What to do when you get a charge dispute?

If there’s a dispute filed against your checkout, depending on the nature of the dispute, Flodesk will either accept the dispute on your behalf or reach out to you to determine if you wish to accept or refute the dispute.

In the event of a refunded or lost dispute, your account will be charged $15 to cover the dispute fee. This fee is charged by the payment processor and can’t be waived.

Quick tips to avoid disputes

To avoid disputes:

It’s helpful to make sure your company branding is updated as this information will show up on your buyer receipt as well as the bank statement descriptor.

If Flodesk notifies you of a non-fraudulent dispute that you believe was in error, it’s a good idea to reach out to your buyer to try to resolve the issue. Once you and your buyer reach a resolution, ask your buyer to withdraw the dispute.

More to learn:

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