How to customize your checkout credit card statement descriptor
Overview
A statement descriptor is the text that appears on your buyer's bank or credit card statement after they make a purchase. It tells them who charged them and why.
By default, Flodesk Checkout uses your business name as the statement descriptor. If no business name is set, it falls back to your default account sending email address. Since an email address on a bank statement can look unfamiliar and confusing to buyers, it's worth taking a moment to set your company name so the charge is easy to recognize.
A clear statement descriptor helps buyers remember the purchase, which reduces the chance of them disputing the charge or requesting a refund unnecessarily.
How to set your statement descriptor
Go to My Account > Branding
Scroll down to the Company details section
Enter your Company name
Save your changes
All future checkout purchases will use your company name as the statement descriptor on buyer bank statements.
FAQ
What is a credit card statement descriptor for Flodesk Checkout?
A statement descriptor is the text that appears on your buyer's bank or credit card statement after a purchase. It identifies who charged them. In Flodesk Checkout, this is set to your company name by default. If no company name is set, it falls back to your account's sending email address.
How do I change my Flodesk Checkout statement descriptor?
Go to My Account > Branding and scroll to the Company details section. Enter your company name and save. This name will appear as the statement descriptor on buyer bank statements for all future purchases.
Why does my statement descriptor show an email address instead of my business name?
If you haven't added a company name to your Flodesk account, the statement descriptor defaults to your account's sending email address. Go to My Account > Branding > Company details, add your company name, and save. Future purchases will reflect the updated name.
Does changing my company name update the statement descriptor for past purchases?
No. The change only applies to purchases made after you save the new company name. Past transactions will still show whatever descriptor was in place at the time of purchase.
Why does it matter what appears on my buyer's bank statement?
An unfamiliar charge on a bank statement is one of the most common reasons buyers dispute a transaction or request a refund, even when the purchase was intentional. A clear, recognizable descriptor that matches your business name helps buyers remember the purchase and reduces unnecessary disputes.