Flodesk Checkout is the easiest way to sell online. You don’t need a website or complicated setup with separate tools. Flodesk partners with Stripe to enable payment transactions for Checkouts. Here are a few answers to the questions we get asked most about Stripe.

Q: Why am I unable to publish my Checkout and instead seeing a message that says that my Stripe setup is pending?

This likely means that you need to finish setting up your Stripe account before your Checkout is able to accept payments. Once you’ve completed the Stripe onboarding process, your Stripe account will be set up so you can start publishing Checkouts and making money.

Any payments you receive will be reflected in your Stripe dashboard. This is where you can track your balance, see upcoming payouts, and also manage where you want your funds transferred.

Q: Why am I being redirected to Stripe when I’m setting up my Flodesk Checkout?

Flodesk partners with Stripe to enable payment transactions for Checkouts. To ensure that your Checkouts are set up to receive payments, you must first go through the Stripe onboarding flow to connect your existing Stripe account or set up a new one.

Q: Can I use my existing Stripe account to connect to Flodesk Checkout?

Yes you can. 🙌

If you have an existing Stripe Standard account for your business, you can use the same account to connect Stripe to Flodesk Checkout. Stripe will even keep your sales and transactions made with Flodesk Checkout in a separate dashboard for cleaner analytics.

Q: How can I access my Stripe dashboard?

There are a few ways you access the Stripe dashboard connected to your Flodesk Checkout.

  • You also can access your Stripe dashboard by navigating to your Flodesk My Account > Checkout setup > Stripe card (https://app.flodesk.com/account/checkout) and clicking on the Manage your Stripe account button.

If you have multiple Stripe accounts, you can access your Flodesk Checkout Stripe dashboard from the top left dropdown within your Stripe account if you’re viewing on desktop.

Stripe also offers an iOS Stripe Express mobile application that you can download onto your iPhone. You can find this by going to the Apple app store.

Also, check the following Stripe articles for additional details:

Q: Why is Stripe saying my funds are on hold?

Stripe might put your funds on hold if they are still waiting on you for specific documentation. To resolve the issue, you can contact Stripe directly by asking your question here: https://support.stripe.com/express/contact/email

Q: Does it make a difference if I choose to connect my debit card instead of my bank account when setting up my Stripe account?

You'll be able to receive funds using both methods, however, Stripe puts a volume limit on the payout amount for accounts that have been set up using a debit card.

If you don't want to experience any delays, you can change your payout method to use a bank account. For more information on how to do this, review this guide: Update bank account or debit card for payouts.

Q: When can I expect to be paid if my Checkout flow has made money?

Once you’ve started making money with your Checkout flow, you can expect to receive a payout to your connected account weekly. You may experience a longer wait with your first payout because Stripe can sometimes delay the first payout by 7-14 days to mitigate risks.

You can also check your payout balance and your next expected payout date by going to http://connect.stripe.com/app/express and logging into your Stripe dashboard.

You'll find additional information in the following Stripe articles:

Q: Why is my payout being postponed or changed?

If you’ve noticed your payout being delayed or paused, go to your Stripe dashboard to make sure you’ve submitted the necessary identification documentation.

You can read about it here: Documents for identity and home address verification.

If there are no obvious notifications indicating that your funds are on hold or requesting that you provide additional information, you can reach out directly to Stripe support here: https://support.stripe.com/express/contact/email

Q: How do I contact Stripe support?

You can email Stripe Express support by submitting your question here: https://support.stripe.com/express/contact/email

There isn’t a phone number you can call directly, but you can request Stripe to call you back if you make a request through this form: https://support.stripe.com/contact/call

Q: What is the Stripe transaction fee?

There is a 3%+.30 Stripe processing fee for transactions that are made through Flodesk Checkout.

The transaction fee will be collected in the currency that you’ve set to receive payments for your Checkout account.

  • United States: 3% + $0.30

  • Canada: 3% + $0.30

  • Australia: 3% + $0.30

  • New Zealand: 3% + $0.30

  • Great Britain: 3% + £0.30

  • Europe: 3% + €0.30

Q: What countries are supported in Flodesk Checkout?

Flodesk Checkout is currently available for residents living in the United States, Canada, Australia, New Zealand, and countries in the Euro Area and the United Kingdom.

More to learn:

We'd love to hear about your recent experience when searching for solutions to issues in the Flodesk Help Center (Knowledge Base). With your feedback, we can improve our knowledge base with new and better ways to help you succeed!

Please do not submit support tickets and feature requests via this feedback form.

If you need technical assistance, please submit a support ticket via email at support[at]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.

Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.

Submit a feature request here.

Did this answer your question?