A step-by-step guide on how to add your custom domain sender email address to Flodesk

We recommend that all Flodesk members use a custom domain sender email. In this article, we’ll show you how easy it is to add one to your account!

Need more context?

Learn What is a custom domain email and why do you need one?
How you can get a custom domain email

Note: As a default setting, your Flodesk account login email is set as your sending email address. So, if your account login email address is a free email address, you’ll see an Unable to authenticate in your My Account > Domain setup page.

To fix this, you’ll need to add a custom domain email address as a sender under My Account > Email setup.

Step 1. Click the “+ Add new sender” button

Step 2. Add your From name. Under the “From email” field, type your custom domain email address and click Save

Your custom domain email address is now set up as your sending email address. Flodesk will send an email to this email address for verification. Check your inbox, review that message, and follow the prompts to verify your custom domain email address.

If the verification email doesn’t seem to arrive in your inbox even after you have checked all your folders, including promotion and spam, the problem can be that your email client has a very strict spam filter and doesn’t let the email through.

As email clients allow emails from Contacts to reach the inbox, we recommend adding our email address help@flodesk.com to your contacts/safe list.

Next, go back to your Flodesk account to the Email setup section in your Account settings area, and click on ‘Resend verification email’.

To set this new custom domain email address as your default sender in Flodesk, click the three dots (...) quick access menu and select Set as default.

Once your custom domain email address has been verified and set as your default sender address, it will be available in My Account > Domain setup for domain verification.

You can learn more about verifying your custom domain here.

If your current sending address is a free email address (like Gmail, Yahoo, Outlook or similar), you’ll be unable to authenticate your domain. You will see an ‘Unable to verify’ message under My Account > Domain setup.

To fix this, add a custom domain email address as a sender under My Account > Email setup and your custom domain will be available for authentication under the Domain setup panel.