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Video guide: How to verify a domain in Namecheap manually
Video guide: How to verify a domain in Namecheap manually

How to verify your custom domain manually, if your domain provider is Namecheap

Petra Molnar avatar
Written by Petra Molnar
Updated yesterday

In this video tutorial, we show you how to verify your custom domain manually, if your domain provider is Namecheap.

Step by step instructions:

  1. Log into your Flodesk account and go to Account settings > Domain setup

  2. On your domain card, click Verify now > I'll do it manually

  3. Click Next

  4. On the following screen, you’ll see the relevant verification records that you need to copy and add one-by-one into the Advanced DNS Panel in Namecheap. Each record has a specific type, host value and points to value.
    You will need to add CNAME and TXT records as indicated.

  5. Using the copy button, copy the first “Name/Host/Alias” record

  6. Log into your Namecheap backend, navigate to the Advanced DNS Panel, and click the Add New Record button

  7. Under the Record Type dropdown, select CNAME Record

  8. Paste the “Name/Host/Alias” record from Flodesk to the “Host” field in Namecheap

  9. Next, copy the corresponding “Value/Record/Data” value from Flodesk and paste it to the “Target” field in Namecheap

  10. Set the TTL to 5 min

  11. Click the Save changes icon (green check mark)

  12. In Flodesk, using the copy button, copy the second “Name/Host/Alias” record

  13. In Namecheap, click the Add New Record button

  14. Under the Record Type dropdown, select CNAME Record

  15. Paste the “Name/Host/Alias” record from Flodesk to the “Host” field in Namecheap

  16. Next, copy the corresponding “Value/Record/Data” value from Flodesk and paste it to the “Target” field in Namecheap

  17. Set the TTL to 5 min

  18. Click the Save changes icon (green check mark)

  19. In Flodesk, using the copy button, copy the third “Name/Host/Alias” record

  20. In Namecheap, click the Add New Record button

  21. Under Record Type dropdown, select TXT Record

  22. Paste the “Name/Host/Alias” record from Flodesk to the “Host” field in Namecheap

  23. Next, copy the corresponding “Value/Record/Data” value from Flodesk and paste it to the “Target” field in Namecheap

  24. Set the TTL to 5 min

  25. Click the Save changes icon (green check mark)

  26. In Flodesk, click the Next > Done.

  27. The domain verification card may initially show as "Pending" as it can take up to 48 hours for your domain to be verified



    Note: Most often, DKIM and DMARC records are verified quicker and SPF records can take up to 48 hours to propagate. So it's not uncommon to see a "Partially verified" screen. You do not need to go through the verification steps again, though.



  28. Wait 24-48 hours and come back to check if your domain has been successfully authenticated

If your domain is not verified after 48 hours, review the recommended troubleshooting steps from this guide. Most often, the issue is that certain domain providers add the domain name automatically. For additional assistance, you can email us at support@flodesk.com.


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