In this video tutorial, we show you how to verify your custom domain manually, if your domain provider is Squarespace.
Step by step instructions:
Log into your Flodesk account and go to Account settings > Domain setup
On your domain card, click
Verify now > I'll do it manually
Click
Next
On the following screen, you’ll see the relevant verification records that you need to copy and add one-by-one in Squarespace. Each record has a specific type, host value and points to value. You will need to add CNAME and TXT records as indicated.
Using the copy button, copy the first Host record from Flodesk
Log into your Squarespace backend, and navigate to Domain Overview > DNS settings
Scroll down to the Custom Records section, click the
Add Record
buttonPaste the Host name record from Flodesk to the “Host” field in Squarespace
Under Type, select CNAME
Next, copy the corresponding Points to value from Flodesk and paste it to the “Data” field in Squarespace
Save your changes
In Flodesk, using the copy button, copy the second Host record
In Squarespace, click the
Add Record
buttonPaste the Host name record from Flodesk to the “Host” field in Squarespace
Under Type, select CNAME
Next, copy the corresponding Points to value from Flodesk and paste it to the “Data” field in Squarespace
Save your changes
In Flodesk, using the copy button, copy the third Host record
In Squarespace, click the
Add Record
buttonPaste the Host name record from Flodesk to the “Host” field in Squarespace
Under Type, select TXT
Next, copy the corresponding Points to value from Flodesk and paste it to the “Data” field in Squarespace
Save your changes
In Flodesk, click the
Next > Done
The domain verification card may initially show as "Pending" as it can take up to 48 hours for your domain to be verified
Note: Most often, DKIM and DMARC records are verified quicker and SPF records can take up to 48 hours to propagate. So it's not uncommon to see a "Partially verified" screen. You do not need to go through the verification steps again, though.
Wait 24-48 hours and come back to check if your domain has been successfully authenticated.
If your domain is not verified after 48 hours, review the recommended troubleshooting steps from this guide. Most often, the issue is that certain domain providers add the domain name automatically. For additional assistance, you can email us at support@flodesk.com.