Whether you run an online business or a brick-and-mortar store, occasionally, you may be in a situation where you need to refund your customers for their purchase. And you may wonder how to do that for a purchase made via Flodesk Checkout.

What to do if you need to refund a customer

If you need to process a refund for a Checkout order go to your Checkout orders page and click on the customer order. At the top right of your customer order page, you'll find a refund button. Click on the button to fill out the required details and submit the form to initiate the refund.

You can process a partial or full refund up to the full amount that your buyer paid for a transaction.

Please note that the Stripe transaction fee on the original transaction will not be returned to you. This fee covers the costs related to processing the order and cannot be refunded.

What does it mean?

For example, if your buyer paid $100 for a service, $96.70 will be deposited into your Stripe or connected bank account. If you later request to process a full $100 refund for your buyer’s purchase, $100 will then be withdrawn from your Stripe or connected bank account to process this refund.

No additional fees are charged to process refund requests.


How long will it take for my customer to receive their refund?

It may take 5-10 business days for your buyer to see the refund reflected on their credit card or bank statement after you initiate the refund request. As this is dependent upon your customer's credit card issuer/bank, we are unfortunately not able to expedite the process.


What notification will my customer receive regarding their refund?

Once you initiate a refund, your buyer will receive an email notification informing them that a refund of the specified amount will be returned to their original card used to purchase the order.


Important: Whether you sell products or services, we recommend adding your Terms and conditions to Flodesk Checkout to protect your business and clarify refund matters.


Let's sum it up!

If you need to refund a customer for their Flodesk Checkout purchase, go to your Checkout orders page and click on the customer order. At the top right of your customer order page, you'll find a refund button. Click on the button to fill out the required details and submit the form to initiate the refund.


More to learn:


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If you need technical assistance, please submit a support ticket via email at support[at]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.



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