Whether you run an online business or a brick-and-mortar store, occasionally, you may be in a situation where you need to refund your customers for their purchase. And you may wonder how to do that for a purchase made via Flodesk Checkout.

What to do if you need to refund a customer

We're happy to help process a refund up to the full amount that your buyer paid for a transaction. However, the Stripe transaction fee that was charged on the original transaction will not be returned. This fee helps cover the costs related to processing the order and cannot be refunded.

What does it mean?

For example, if your buyer paid you $100 for a service, $96.70 will have been deposited into your Stripe or connected bank account.

If you later request to process a full $100 refund for your buyer’s purchase, $100 will then be withdrawn from your Stripe or connected bank account to process this refund.

We don't charge any additional fees to help process refund requests.

To process a refund, please contact our member experience team at support[@]flodesk.com so we can assist you.


Important: Whether you sell products or services, we recommend adding your Terms and conditions to Flodesk Checkout to protect your business and clarify refund matters.


Let's sum it up!

If you need to refund a customer for their Flodesk Checkout purchase, please contact our team at support[at]flodesk.com with the details so we can assist you.


More to learn:


We'd love to hear about your recent experience when searching for solutions to issues in the Flodesk Help Center (Knowledge Base). With your feedback, we can improve our knowledge base with new and better ways to help you succeed!

Please do not submit support tickets and feature requests via this feedback form.

If you need technical assistance, please submit a support ticket via email at support[at]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.



Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.

Submit a feature request here.

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