How to remove a subscriber from a segment

There are five ways to remove subscribers from a segment in Flodesk, depending on how many subscribers you're updating and whether you want the process to be manual or automatic:

• Manually: remove one subscriber at a time from their profile

• In bulk: select multiple subscribers and remove them all at once

• Via subscriber preferences: let subscribers remove themselves by managing their own preferences

• Via link actions: automatically remove subscribers from a segment when they click a specific link in your email

• Via a workflow action: automatically remove subscribers from a segment as they move through a workflow

Each method is covered below.

Use this method when you need to remove a single subscriber from a specific segment.

1. Go to your Audience dashboard and search for the subscriber's email address

2. Click their email address to open their profile

3. Click the Segments & data tab to see a list of segments they belong to (if they're in many segments, click Show all to see the full list)

4. Click the X on the segment you want to remove them from

5. Click Yes, remove to confirm

Use this method when you need to remove multiple subscribers from a segment at once.

1. Go to your Audience dashboard

2. Select the subscribers you want to remove. You can select them one by one or use the filtering options to narrow down your list

3. Once selected, click Remove from segment from the bulk actions menu

4. Use the dropdown to select one or more segments to remove them from

5. Click Remove

The bulk action may take a moment to process. If you don't see the changes reflected straight away, refresh the page.

If you'd like subscribers to manage their own segment preferences, you can set up a Subscriber Preferences page. This gives subscribers the option to opt out of certain segments without unsubscribing from your list entirely.

Once set up, subscribers can click the Manage preferences link in your email footer to choose which segments they want to stay in or leave.

Learn how to set up the Subscriber Preferences page.

Important: if a subscriber is removed from a segment, that does not remove them from a workflow if they are active in that workflow.

To stop them from continuing in the workflow, you have to remove them from the workflow manually or via a link action.

Link actions let you attach automated actions to any link in your email, including workflow emails. One of those actions is removing a subscriber from a segment when they click a specific link or button link.

To use this method:

1. Add a link to your email (any valid URL works)

2. Assign a link action to that link, selecting Remove from segment and choosing the relevant segment(s)

3. When a subscriber clicks that link, they'll be automatically removed from the selected segment(s)

A couple of things to keep in mind:

• Link actions are optional. You don't need to assign them to every link in your email. You can leave the link actions empty.

• Link actions don't work in test sends. They only trigger when the email goes out to your live audience.

Workflow actions let you automatically remove subscribers from a segment at a specific point in a workflow, without any manual steps. This is useful for keeping your segments clean as subscribers move through your sequences.

To set this up:

1. Open the workflow where you want to add the action

2. At the point in the workflow where the removal should happen, add an Action step

3. Select Remove subscribers from segment(s) and choose the segment(s) to remove them from

4. Save the step

When a subscriber reaches that point in the workflow, they'll automatically be removed from the selected segment(s).

A practical example: if you added subscribers to a "Launch interest" segment for a promotion, you can place a Remove action step at the end of your launch workflow to clean up the segment automatically once the campaign is over.

You can also combine two Action steps to move subscribers from one segment to another: add an Add to segment step followed immediately by a Remove from segment step. This keeps your audience organized without any manual work.

Learn more about workflow Action steps.

Removing a subscriber from a segment does not remove them from an active workflow. If a subscriber is currently moving through a workflow, they'll continue to receive workflow emails even after being removed from the segment.

To stop a subscriber from continuing through a workflow, you'll need to remove them from the workflow directly, either manually or by using a link action set to remove them from the workflow.

How do I remove a subscriber from a segment in Flodesk?
There are several ways to do this. For a single subscriber, go to their profile in the Audience dashboard, click the Segments & data tab, and click the X next to the segment you want to remove them from. For multiple subscribers, select them in bulk from the Audience dashboard and use the Remove from segment bulk action. You can also automate removals using link actions or workflow Action steps.

Can I remove multiple subscribers from a segment at once?
Yes. Go to your Audience dashboard, select the subscribers you want to update (individually or using filters), click Remove from segment from the bulk actions menu, choose the segment(s), and click Remove.

Can subscribers remove themselves from a segment?
Yes. If you set up a Subscriber Preferences page, subscribers can click the Manage preferences link in your email footer to opt out of specific segments without unsubscribing from your list entirely.

What is a link action and how can it remove subscribers from a segment?
A link action is an automation you can attach to any link in your email. You can set it up so that when a subscriber clicks a specific link or button link, they're automatically removed from one or more segments. Link actions work in regular emails and workflow emails, but not in test sends.

How do I automatically remove subscribers from a segment using a workflow?
Add an Action step to your workflow at the point where the removal should happen. Select Remove subscribers from segment(s), choose the relevant segment(s), and save. When a subscriber reaches that step in the workflow, they'll be removed from the selected segment(s) automatically. This is a great way to keep segments clean after a launch or campaign without any manual effort.

Can I move a subscriber from one segment to another using a workflow?
Yes. Stack two Action steps in your workflow: first an Add to segment step for the new segment, followed immediately by a Remove from segment step for the old one. This moves subscribers cleanly from one segment to another as they progress through the workflow.

If I remove a subscriber from a segment, will they be removed from a workflow too?
No. Removing a subscriber from a segment doesn't affect any active workflows they're in. They'll continue moving through the workflow as usual. To stop them from continuing, you'll need to remove them from the workflow directly, either manually or via a link action.

Does removing a subscriber from a segment unsubscribe them?
No. Removing a subscriber from a segment only removes them from that specific group. They remain on your list and in any other segments they belong to. To fully unsubscribe someone, you'd need to do that separately.

What's the difference between removing a subscriber from a segment and deleting a segment?
Removing a subscriber from a segment takes that individual out of the group but leaves the segment (and all other subscribers in it) intact. Deleting a segment removes the segment label entirely but doesn't delete any subscribers. Either way, your subscribers stay in your account.

Do link actions work in test emails?
No. Link actions only trigger when your email goes out live to your audience. They won't fire during a test send.