Skip to main content
All CollectionsAudienceSegments and Tags
How to remove a subscriber from a segment
How to remove a subscriber from a segment

A detailed guide on how to remove subscribers from a segment manually or via bulk actoins

Petra Molnar avatar
Written by Petra Molnar
Updated over 5 months ago

One of the perks at Flodesk is that you can organize your subscribers any way you want—you get unlimited segments to group them based on their interests, how they interact with your content or how often they want to hear from you.

From time to time, however, you may want to remove your subscribers from a segment. In this article, we’ll show you how to do just that.

Remove a subscriber manually from a specific segment

You can manually remove a subscriber from a specific segment as follows.

Step 1. Go to your Audience dashboard and search for the subscriber’s email address.

Step 2. Click on their email address to view their details.

Step 3. Go to the “Segments & data” view and you'll see a list of segments that the subscriber is in.

Note: you may need to click on the “Show all” link at the bottom to see all the segments.

Step 4. Click the "X" on the segment’s card you'd like to remove them from and click Yes, remove.

Remove subscribers from a segment in bulk

Step 1. Go to your Audience dashboard and select all the subscriber email addresses you want to remove from a segment. You can select them one-by-one or by using the various filtering options.

Step 2. Once you made your selection, select the Remove from segment bulk action.

Step 3. Use the dropdown menu to select one or more segments, then click Remove.

The bulk action can take a moment to process. If you don't see your changes reflected, refresh the page.

Allow your subscribers to remove themselves from a segment

You can also let your subscribers manage their content or email frequency preferences by setting up the Subscriber Preferences page.

This way, they can opt-out—remove themselves—from certain segments by clicking the “manage preferences” link in your email footer.

Important: if a subscriber is removed from a segment, that does not remove them from a workflow if they are active in that workflow.

To stop them from continuing in the workflow, you have to remove them from the workflow itself as explained here: How do I add or remove a subscriber from a workflow?

Summary

You can remove subscribers from a segment by

  • Going to your Audience dashboard

  • Selecting the subscribers

  • Choosing the Remove from segment bulk action

Also, if you enable and customize the Subscriber Preferences page, you can allow your subscribers to opt-out (remove themselves) from certain segments without unsubscribing from your entire list.

Did this answer your question?