What to do when you can't upload an image or see any editing tools

If your form or email editor isn’t behaving as expected—like missing tools or image upload issues—don’t worry. These types of glitches are usually browser-related and easy to fix.

You might be experiencing one of the following:

• Can’t upload an image to your email or form

• Editing tools aren’t showing up

• The editor appears empty or “broken”

• Your layout suddenly looks off or elements won’t load

These issues often happen in visual builders (like Flodesk’s drag-and-drop editor) because of how browsers store cached data.

Cached data can block updates or cause display issues. Logging out and clearing your cache often resets things back to normal.

How to do it:

• Log out of your Flodesk account

• Clear your browser cache (you can search “how to clear cache” for your browser if you’re unsure)

• Log back into Flodesk and try again

This resolves most issues 99.98% of the time!

• Switch to another browser (e.g., if you’re using Safari, try Chrome)

• Restart your computer

• Update your browser and operating system

• Check for browser extensions like pop-up blockers or ad blockers that may interfere with the editor

• Close any unnecessary apps or browser tabs to free up memory

If none of the above steps help, you may have encountered a rare issue with the platform.

Please email us at support@flodesk.com with:

• A description of what you’re experiencing

• Screenshots or a short screen recording, if possible

• Your Flodesk account email address

Our team is happy to help and will get it sorted for you.

If your image won’t upload or the editor isn’t loading properly:

1. Log out of Flodesk

2. Clear your browser cache

3. Log back in and retry

Then:

• Check for browser and operating system updates

• Restart your computer

• Switch browsers if needed

• Make sure no extensions are blocking the editor

• Close any unnecessary apps or browser tabs to free up memory

If all else fails, contact us—we’re here for you!

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