What to do when you can't upload an image or see any editing tools
For those cases when something suddenly doesn’t seem to work in the email editor or form editor
Anytime you experience a tech glitch like this:
You can’t upload an image to your email design
You can't see any editing tools when trying to create a form
You've been trying to edit an email for hours and everything is empty and looks weird
the best thing to do is
Log out of Flodesk
Clear your browser cache, and
Log back in.
In WYSIWYG (what you see is what you get) builders, it's necessary to do this from time to time to keep it working correctly due to how browsers cache information.
If clearing your cache doesn't resolve it, you can also try the following:
Switching browsers
Restarting your computer
Checking that your browser and OS are updated
Checking that you don't have a pop-up blocker enabled on your browser
Also make sure you aren’t running a lot of heavy programs on your computer at the same time.
If you tried the above steps, and you’re getting the same issues you may have found a unicorn 🦄—that's how we call bugs in the platform. In this case contact support@flodesk.com with your account details for further assistance.
Summary
If you can't upload your image or see any editing tools, your best bet is to log out of Flodesk and clear your browser cache. For 99,98% it solves the matter. Additionally, double-check that your browser and OS are updated and if needed, install the latest available versions.