Troubleshooting email verification issues

Verifying your email address is a required step when:

• Creating a new Flodesk account

• Adding a custom domain sender email under My Account > Email setup

Usually, the verification email arrives within a few minutes. But if it doesn’t—or if the verification link doesn’t work—this guide will help you troubleshoot the most common issues.

If the verification email hasn’t arrived after a few minutes, follow these steps:

• Look in Spam, Junk, Promotions, and Social tabs

• If you use Gmail or Outlook, try searching your inbox for “Flodesk” or “verify”

Some email providers filter out unknown or system-generated messages.

To prevent this:

• Add help@flodesk.com to your email contacts or safe senders list

• This increases the chance of future messages landing in your inbox

After adding Flodesk to your contacts:

• Go back to My Account > Email setup in Flodesk

• Click Resend verification email

This will send a new message to the email address you’re trying to verify.

If you received the email but the link won’t open or gives an error, try these steps:

Browser issues are often caused by outdated cache files. Clear your browser cache and cookies, then request a new verification email and try again.

If the link still doesn’t work:

• Open the verification email on your phone

• Turn off Wi-Fi and open the link using your mobile data

This can help bypass overly strict network or Wi-Fi filters.

If you’ve tried all of the above and still can’t verify your email:

1. Email us at support@flodesk.com

2. Include:

   • The email address you’re trying to verify

   • A summary of the troubleshooting steps you’ve already taken

This helps our support team resolve your issue faster.

Verifying your email ensures a smooth sending experience and is essential for authenticating your domain.