If you’re having trouble logging into your Flodesk account or receiving your one-time password (OTP), this guide will walk you through the most common errors and how to resolve them quickly.

To log in, visit:

https://app.flodesk.com/sign-in

Use your Flodesk account login email address (not necessarily your sending email address).

You may be using the wrong email address.

What to do:

• Confirm you’re entering the correct Flodesk login email

• Use all lowercase letters (e.g., myemail@domain.com)

• Still unsure? Email support@flodesk.com

This means the email address you’re trying to use is already linked to another Flodesk account.

What to do:

• Use a different email to create the new account

• Or, remove the email address as a sender from the original account first

• You can also request to delete the original account by emailing support@flodesk.com

Usually caused by a formatting or browser issue.

What to do:

• Ensure there are no trailing spaces in the email address

• Clear your browser cache

• Make sure your browser and OS are up to date

• If using a phone, try logging in on desktop instead

Your login email is correct, but the password doesn’t match.

What to do:

• Click Show password to confirm accuracy

• If you forgot your password, click Forgot your password? to reset it

Flodesk can’t recognize the format of the email you entered.

What to do:

• Double-check that your email is typed correctly (no spaces or typos)

• Clear browser cache, update browser, and try again

• Try a different browser or restart your device

If your Flodesk login email is inactive or no longer accessible, our support team can help update it.

Contact: support@flodesk.com

Be ready to answer security verification questions.

Flodesk uses OTP for extra login security. This security feature automatically sends a one-time password if we detect any unusual login activity. This can happen even if the person logging in is authorized.

OTP codes expire in 10 minutes and can’t be disabled.

Try these steps:

• Check Spam, Promotions, or Junk folders

• Add no-reply@flodesk.com and help@flodesk.com to your contacts and safe senders list

• For Outlook users: also add both addresses to the Safe Senders list in your Junk folder settings

• Go back to the login page and request the OTP again

You request an OTP, enter it, but the system keeps asking for another one.

How to break the loop:

1. Clear your browser’s cache

2. Turn off any password manager tools

3. Delete older OTP emails

4. Go to https://app.flodesk.com/sign-in

5. Request only one OTP and wait

6. Manually type in the OTP code once received

If you’re not logging in but receive an OTP:

• Confirm no one else on your team was attempting to log in

• Change your password immediately for added security

OTP codes are always sent to the account email address.

You’ll need to coordinate with your teammate to share the code with them.

Always log in at:

👉 https://app.flodesk.com/sign-in

Still need help? Contact support@flodesk.com with details about your issue and what you’ve already tried. We’re here to help.