Whether you're selling services or digital products via your Flodesk Checkout flow, having a clear and transparent refund policy is good practice and will reduce issues related to disputes, chargebacks, or unhappy buyers in the future.

Where to add your refund policy in Flodesk Checkout?

We recommend adding your refund policy in your Terms and conditions and also include it on your sales page.

Terms and conditions

Go to My account > Checkout setup and click on the Edit Terms & Conditions button.

If you don’t have a Terms and Conditions document, you can use the generic Terms & Conditions (ToS) you see pre-uploaded. Just replace the highlighted default values at the top with your personal information and modify the ToS as you see fit for your business, including your refund policy.

If you already have a ToS that you want to use, simply delete this preloaded version and replace it entirely with your own.

When finished, remember to save your changes.

Sales page

Regardless of which sales page template you choose to start building your checkout flow, you can customize your sales page according to your business needs.

You can add a new block by clicking the Add block button.

For the refund policy, choose one of the available Text blocks and edit it as needed.

More to learn:


We'd love to hear about your recent experience when searching for solutions to issues in the Flodesk Help Center (Knowledge Base). With your feedback, we can improve our knowledge base with new and better ways to help you succeed!

Please do not submit support tickets and feature requests via this feedback form.

If you need technical assistance, please submit a support ticket via email at support[at]flodesk.com mentioning your Flodesk account login email with a detailed description of your problem.



Do you have an idea for a feature that will help improve Flodesk for you and other members? Our Product team would love to hear from you.

Submit a feature request here.

Did this answer your question?