Manage individual subscribers in your workflows—quickly and confidently.

Flodesk workflows automate your email marketing, but you can still manage individual subscribers manually if needed. Whether you’re adding someone who missed the opt-in or removing someone who changed their mind, we’ve got you covered.

You can:

• Manually add subscribers to a published or paused workflow

• Remove subscribers from a workflow at any time (as long as the workflow isn’t in Draft mode)

Good to know: You can only manage individual subscribers in Published or Paused workflows—not Drafts.

Use this if someone needs to be re-added to a workflow, or if they didn’t join via a trigger segment.

1. Go to your Workflows dashboard

2. Hover over the workflow you want to add a subscriber to

3. Click the three dots (...) in the upper-right corner of the workflow card

4. Select Add subscribers

5. In the popup, search for the subscriber by email

6. Select the subscriber and click Add to this workflow

• You can’t add a subscriber who is currently going through the workflow.

• If you want a subscriber to restart the workflow:

  1. Remove them first

  2. Then re-add them manually

• Re-added subscribers will start from the beginning of the workflow.

• If you re-add someone who completed the workflow in the past, they’ll receive all emails again.

Use this when a subscriber asks to be excluded from a sequence or if they no longer need to receive the content.

1. Go to your Workflows dashboard

2. Hover over the workflow you want to update

3. Click the three dots (...) in the upper-right corner of the workflow card

4. Select Remove subscribers

5. In the popup, search for the subscriber by email

6. Select the subscriber and click Remove from workflow

Once removed, the subscriber will stop receiving all remaining workflow emails.

• You can only add/remove subscribers if the workflow is Published or Paused

• You can’t add subscribers directly to a specific step—they will always start from Step 1

• Workflow analytics will only reflect the most recent subscriber session, so if someone goes through the workflow twice, only their latest stats will be visible

To manually manage a subscriber in a workflow:

• Go to Workflows

• Hover over the workflow and click the three dots

• Choose Add subscribers or Remove subscribers

• Search and select the subscriber’s email

• Confirm the action

This gives you flexibility to adjust who receives your automated content—while keeping your list clean and your automations personalized.