You verified your email address, authenticated your business domain, and you were busy creating your first workflow or email campaign only to see a warning message when you wanted to publish the workflow or send that email.

"Oops! You still need to activate your account.

We're thrilled to get you going! It looks like you've yet to activate your account.

We've got you—just confirm your request, and one of our team members will review your account to get your emails on their way."

activate your account warning message in Flodesk

What does it mean and what to do if you get the above notification in your account?



First of all, you didn't do anything wrong.

Also, this message has nothing to do with verifying your email address or your domain and can happen during the free trial period or on the paid subscription as well.

If you see the activation notice, it can mean that you have a large email list—congratulations! And that we need to review the source of your uploaded CSV list and your account to see that they comply with our Flodesk Terms of Service section 23. Anti-spam policy.

Helping keep your sender reputation healthy as you transition from your old provider to Flodesk is very important to us, and we are here to help.


All you need to do is to click on the black 'Request activation' button, and our member experience team will review your account as soon as they can. We appreciate your patience in the meantime.

Please note that account reviews happen daily Monday to Friday during our regular business hours (8 am to 8 pm eastern time US).


Let's sum it up!

If you get a notification message in Flodesk to 'activate your account' click on the black Request activation button and we will review your account and your email list to see that they comply with our Flodesk Terms of Service.

You will be notified via email about the next steps.


More to learn:

What does it mean that a subscriber's email 'bounced'?
Authenticate your domain via DKIM
How to Contact Us?

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