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Selecting and managing subscribers in bulk
Selecting and managing subscribers in bulk

A step by step guide on how to select, unsubscribe, delete, and add subscribers to or remove them from segments in bulk

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Written by Rebecca Shostak
Updated over 2 months ago

Sometimes managing a subscriber list one by one isn't practical. Being able to apply certain actions to a large number of subscribers at a time is critical for efficient list management.

As such, Flodesk offers powerful ways to manage your subscribers on both an individual and bulk level.

This article covers how to:

  • Select subscribers on your whole list in bulk

  • Select subscribers in an individual segment in bulk

  • Unsubscribe, delete, and add subscribers to segment(s) or remove subscribers from segment(s) in bulk

How to select subscribers in bulk

In addition to selecting subscribers one by one, you can select your subscribers in bulk. This means that you can select:

  • All subscribers on your entire list

  • All subscribers in a segment

  • The subscribers listed on a certain page on your full list or in a segment


Follow these steps to select all the subscribers on your list or within a segment:

Step 1. Go to Audience > All subscribers or Audience > Segments.


Step 2. Move your cursor below the 'All subscribers' heading and click on the checkbox at the top of your subscriber listing page that says Select all.

Alternatively, you can select subscribers manually by clicking the checkbox next to their email addresses.

​Step 3. Once you've made your selection, you'll see the available bulk actions.

Delete selected subscriber(s) in bulk

The Delete bulk action will remove the selected subscriber(s) from your entire list, even if they're in a segment. This action is permanent and cannot be undone. We can't retrieve deleted records for you.

Once you selected one or more subscribers and clicked the Delete button, a popup window appears. To avoid accidental deletes, you will be prompted to confirm this action.

You can type it either way—delete, DELETE or Delete—it's not case sensitive. Then hit the red 'Yes, delete' button.

The bulk action can take a moment to process. If you don't see your changes reflected, refresh the page.

Unsubscribe selected subscriber(s) in bulk

The Unsubscribe bulk action will unsubscribe the selected subscriber(s) from your entire list and any segment they are in. These subscribers will no longer receive emails from you unless they resubscribe through a Flodesk opt-in form.

To clarify—they will not be resubscribed if you upload a CSV with their email address on it or by re-adding them via a Zapier task (zap).

Once you selected one or more subscribers and clicked the Unsubscribe button, a popup window appears. To avoid accidental unsubscribes, you will be prompted to confirm this action.

You can type it either way—unsubscribe, UNSUBSCRIBE or Unsubscribe—it's not case sensitive. Then hit the red 'Yes, unsubscribe' button.

The bulk action can take a moment to process. If you don't see your changes reflected, refresh the page.

Add selected subscribers to segment(s) in bulk

The Add to segment bulk action will add the selected subscriber(s) to the segment(s) of your choosing.

Use the dropdown menu to select one or more segments, then click Add.

The bulk action can take a moment to process. If you don't see your changes reflected, refresh the page.

Remove selected subscribers from segment(s) in bulk

The Remove from segment bulk action will remove the selected subscriber(s) from the segment(s) of your choosing.

Use the dropdown menu to select one or more segments, then click Remove.

The bulk action can take a moment to process. If you don't see your changes reflected, refresh the page.

Troubleshooting

If you're bulk managing a large list or group of subscribers, the system may need a short while to process the update—be it adding them to the selected segment or removing them from a segment.

If the system can't finish processing the current operation before you attempt to execute another action, you may see the following error: You have another operation in progress. Please try again later.

In this case, as the message suggests, give a bit more time before trying it again.

If the issue persists, and you keep seeing the above error message even after having waited at least 30 minutes, please report the matter to our team at support@flodesk.com.

Summary

Flodesk allows you to select subscribers in bulk in various ways to make managing your list much easier.

You can bulk select subscribers and apply bulk actions (add to segment(s), remove from segment(s), unsubscribe, and delete) in both your general Audience > All subscribers list and each of your segments by going to Audience > Segments.

To avoid accidental unsubscribes or deletes, as an extra step, you need to confirm these bulk actions by typing 'Unsubscribe' or 'Delete' when prompted.

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