How to add or remove a subscriber from a workflow in Flodesk
Overview
Flodesk workflows run automatically, but you can still manage individual subscribers manually when needed. Whether you're adding someone who missed the original trigger or removing someone who no longer needs the content, both actions are straightforward.
You can manually add or remove subscribers from any workflow that is Published or Paused. This isn't available for workflows in Draft mode.
How to add a subscriber to a workflow manually
Use this when someone needs to be added to a workflow manually, for example if they missed the trigger segment or need to restart the sequence.
Go to your Workflows dashboard
Hover over the workflow you want to update
Click the three-dot menu (...) in the upper-right corner of the workflow card
Select Add subscribers
In the popup, search for the subscriber by email address
Select the subscriber and click Add to this workflow
The subscriber will be added to the beginning of the workflow and will receive all emails in the sequence from step one.
A few things to keep in mind:
You can't add a subscriber who is already actively going through the workflow
If you want a subscriber to restart the workflow, remove them first, then re-add them
If someone completed the workflow previously and you re-add them, they'll receive all the emails again
How to remove a subscriber from a workflow manually
Use this when a subscriber asks to be removed from a sequence, or if they no longer need to receive the content.
Go to your Workflows dashboard
Hover over the workflow you want to update
Click the three-dot menu (...) in the upper-right corner of the workflow card
Select Remove subscribers
In the popup, search for the subscriber by email address
Select the subscriber and click Remove from workflow
Once removed, the subscriber will stop receiving any remaining emails in the workflow immediately.
Things to know
Draft workflows: you can only add or remove subscribers from Published or Paused workflows. Draft workflows don't support this.
Starting point: subscribers added manually always start from the beginning of the workflow. You can't add someone directly to a specific step.
Workflow analytics: analytics only reflect the most recent session for each subscriber. If someone goes through the workflow more than once, only their latest activity will show.
FAQ
How do I manually add a subscriber to a Flodesk workflow?
Go to your Workflows dashboard, hover over the workflow, click the three-dot menu (...) in the upper-right corner of the workflow card, and select Add subscribers. Search for the subscriber by email, select them, and click Add to this workflow. The subscriber will start from the beginning of the workflow.
How do I remove a subscriber from a Flodesk workflow?
Go to your Workflows dashboard, hover over the workflow, click the three-dot menu (...), and select Remove subscribers. Search for the subscriber by email, select them, and click Remove from workflow. They'll stop receiving any remaining workflow emails immediately.
Can I add or remove subscribers from a workflow that's in Draft mode?
No. You can only manually add or remove subscribers from workflows that are Published or Paused. Draft workflows don't support this feature.
Can I add a subscriber to a specific step in a workflow?
No. Subscribers added manually always start from the beginning of the workflow, at step one. It's not possible to add someone directly to a specific step.
How do I make a subscriber restart a workflow from the beginning?
Remove them from the workflow first, then re-add them manually. They'll start from the beginning and receive all the workflow emails again.
Can I add a subscriber who is already in the workflow?
No. If a subscriber is currently active in the workflow, they can't be added again until they've been removed. Remove them first if you want them to restart.
If a subscriber completed a workflow in the past and I re-add them, will they receive the emails again?
Yes. Re-adding a subscriber who previously completed the workflow will send them all the workflow emails from the beginning again.
Will workflow analytics show both times a subscriber went through the workflow?
No. Workflow analytics only reflect the most recent session for each subscriber. If someone goes through the workflow more than once, only their latest activity will be visible in the analytics.
What's the difference between removing a subscriber from a workflow and removing them from a segment?
Removing a subscriber from a workflow stops them from receiving any remaining workflow emails. Removing them from a segment doesn't affect any active workflows they're in. If you want to stop someone from receiving workflow emails, you need to remove them from the workflow directly.