The beauty of email marketing is that your list belongs to you. Just as you can import a CSV file of your subscribers from another platform and upload it to Flodesk, you can also download a CSV file from Flodesk of both your entire list or just a certain segment.
To get started, go to your Audience > Segment dashboard in your Flodesk account.
To export a CSV of just a single segment
Hover over the segment you'd like to export so you see the three dots in the top right corner
Click the three dots to get the drop-down menu, then select "Download CSV"
Your CSV file will be sent to the email address on file for your Flodesk account. Head over to your inbox and click the link to download your CSV file
Note: the CSV link expires in 24 hours. If you click the link after it has expired, you won't be able to download your CSV export. All you need to do is follow the above steps and generate a new export.
To export your entire list
Follow the steps above for the segment called "All subscribers"
Note: Whether you export a single segment or your 'All subscribers" into a CSV, the file contains everyone in that segment—including:
active subscribers,
unsubscribes,
bounced email addresses and
marked as spam category.
Troubleshooting
If your subscribers don't download in a CSV format from the email link, here are a few things to try:
If you're using Safari, you may need to control-click and select download.
The file opens in a new browser to download. You'll want to check where your downloads get saved. They will appear at the bottom of your browser window or the Downloads folder on your computer.
If you're using a mail client like the Apple Mail app, try opening the email in a browser instead and downloading the CSV from there.
Let's sum it up!
To export a CSV of a segment or your 'All subscribers', hover over the segment's card, click the three dots in the top right corner, then select 'Download CSV'.
More to learn:
If you need technical assistance, please submit a support ticket via email at
support[@]flodesk.commentioning your Flodesk account login email with a detailed description of your problem.