With Flodesk Workflows v2, you can let subscribers go through email automation more than once, opening up new opportunities to foster connections and keep your brand top of mind.
Learn how to leverage the flexibility of this powerful feature.
Step 1. Start a new workflow or pause an existing one to edit it
Step 2. Click Settings in the top right corner
Step 3. Toggle on “Allow repeat subscribers”.
Step 4. Click the X to close the Settings modal
Step 5. Finish your workflow and Publish it
Important:
Subscribers who’ve already completed a workflow will be able to go through it again if the workflow setting is turned on.
Subscribers who are currently active in a workflow will not trigger the workflow again.
This applies to subscribers added to a workflow again via:
Link actions: Add to workflow
Zapier action: Add to workflow
Form submission (When the form submission is the workflow trigger)
This does not apply to subscribers who are already in the trigger segment, but are “added” to the trigger segment again via import, form completion, etc.
Let’s look at an example.
Segment 1 is the trigger step of Workflow 1. When a subscriber is added to Segment 1, they will start the workflow and complete it.
Now, if the same subscriber submits Form 1 sometime later, which adds them to Segment 1, they will not trigger the workflow again, because the subscriber is already in Segment 1.
If you want to allow the subscriber to go through this workflow again, you need to
Turn on “Allow repeat subscribers” AND
Add the Form as an additional trigger for the workflow.
When to use this feature
For example, when you turn on Allow repeat subscribers you can give subscribers another chance to download a freebie they may have missed or revisit a series of tips you’ve sent in the past!
Note: this feature is only available for Workflows v2. Learn more about how and why to migrate to Workflows v2 here: https://help.flodesk.com/en/articles/10364072-upgrade-to-workflows-v2